Re: Dell Tech Support - 2200 DOA now working
- From: "hdrdtd" <timdrouillard@xxxxxxxxxxx>
- Date: Thu, 1 Dec 2005 12:23:42 -0500
When I bought my E510 a month ago, it came with everything I ordered except
for an 'Applications' CD.
Last Wednesday, I logged into their web site, went through the support
menus, found the right menu to report 'missing' items.
Filled out some entries in a form, then the next option was to chat with a
Dell Rep.
I chose that, and it started a on-line chat session with a Dell person. The
person who I was chatting with was very nice, very knowledgeable, very
helpful.
I explained what I was missing, gave him the order number, the account
number, etc, and he came back a min later with an incident number as well an
an order number.
He did not give me a hard time at all. Thuis was on a Wednesday afternoon,
and the package was delivered two days later on Friday.
I did the whole transaction on-line.
"Tom Scales" <tomtoo@xxxxxxxxxxxx> wrote in message
news:HhFjf.4446$8d.1648@xxxxxxxxxxxxxxxxxxxxxxxxxx
> There are not restore CDs. Dells come with XP CDs and application CDs.
> They must be ordered with the machine (they were only $10). Dell will
> sometimes be generous if you contact them, but only if you do it fairly
> soon after purchasing the machine.
>
> Tom
> "- Bobb -" <bobb@xxxxxxxxxxxx> wrote in message
> news:7MKdnV4jkMdAgRLeRVn-sA@xxxxxxxxxxxxxx
>> Update:
>> I put the original (bad) drive from my neice's laptop in my desktop as a
>> slave and could read it.
>> I ghosted it and restored the image to the new drive - put in the 2200 it
>> works fine.
>> Went to Windowsupdate - worked - rebooted - OK. on/off/on/off OK
>> Now that I had a good image, I put the original drive in her laptop - it
>> booted. In/out/in out - works fine.
>> My guess - originally it was not seated properly.
>>
>> But, the total GHO image is 9gb, so for backup purposes I need her to
>> order the XP CD - maybe other software for it. How to get that
>> info to order restore CD's that should have been ordered with it ? I
>> thought I'd find a parts listing on their website, but no luck.
>> I did check the pdf owners manual - nothing. I just tried calling Dell
>> myself - went through all the menus - after about 4 or 5
>> minutes of music - a click - silence - then disconnected.
>>
>> Bobb
>> ========
>> PS I see no option to email them - only:
>>
>> Chat live with a Dell support agent in our Home and Home Office
>> division.
>>
>>
>> Have billing, order status, or general account questions? Click
>> here.
>>
>>
>> Business customers, please click here to email Dell support.
>>
>>
>> Approximate wait time is: 13 minute(s)
>>
>>
>> I tried the other links - always ends up as chat page
>>
>>
>
>
.
- References:
- Re: Dell Tech Support - 2200 DOA now working
- From: - Bobb -
- Re: Dell Tech Support - 2200 DOA now working
- From: Tom Scales
- Re: Dell Tech Support - 2200 DOA now working
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