Re: Dell Tech Support - 2200 DOA now working

There are not restore CDs. Dells come with XP CDs and application CDs.
They must be ordered with the machine (they were only $10). Dell will
sometimes be generous if you contact them, but only if you do it fairly soon
after purchasing the machine.

Tom
"- Bobb -" <bobb@xxxxxxxxxxxx> wrote in message
news:7MKdnV4jkMdAgRLeRVn-sA@xxxxxxxxxxxxxx
> Update:
> I put the original (bad) drive from my neice's laptop in my desktop as a
> slave and could read it.
> I ghosted it and restored the image to the new drive - put in the 2200 it
> works fine.
> Went to Windowsupdate - worked - rebooted - OK. on/off/on/off OK
> Now that I had a good image, I put the original drive in her laptop - it
> booted. In/out/in out - works fine.
> My guess - originally it was not seated properly.
>
> But, the total GHO image is 9gb, so for backup purposes I need her to
> order the XP CD - maybe other software for it. How to get that
> info to order restore CD's that should have been ordered with it ? I
> thought I'd find a parts listing on their website, but no luck.
> I did check the pdf owners manual - nothing. I just tried calling Dell
> myself - went through all the menus - after about 4 or 5
> minutes of music - a click - silence - then disconnected.
>
> Bobb
> ========
> PS I see no option to email them - only:
>
> Chat live with a Dell support agent in our Home and Home Office
> division.
>
>
> Have billing, order status, or general account questions? Click here.
>
>
> Business customers, please click here to email Dell support.
>
>
> Approximate wait time is: 13 minute(s)
>
>
> I tried the other links - always ends up as chat page
>
>


.

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