Re: Dell Diagnostics - Help Please....
- From: ben_myers_spam_me_not @ charter.net (Ben Myers)
- Date: Tue, 29 Nov 2005 21:56:31 GMT
As an alternative, determine the manufacturer of the hard drive in the server,
then download and run the hard drive manufacturer's diagnostics. Let's assume
that something almost catastrophic has happened with the drive. Use the results
of the manufacturer's diagnostics to give your client proof-positive that the
drive needs to be replaced, which is likely unless some rogue software made the
system unbootable. I would estimate that the time to run comprehensive disk
diagnostics should take no more than 2 hours, less depending on the size of the
suspect disk.
To cover your ass, literally, give a firm quote ONLY for running the
diagnostics. After that, EVERYTHING is open-ended, including the billable time
for a planning session with your customer as to the next step(s) to take to get
the server back into operation (or maybe to replace the server?).
Possibilities include cloning the bad drive, which should enable you to recover
99+% of the customer's data, and get the system back into service pretty
quickly. Or maybe it is better to start from scratch with a new drive and a
reinstallation of whatever server OS your customer wants.
In short, don't let the customer squeeze your balls on billing for your valuable
time. You're the expert here, and ALL of your expertise is billable.
Sorry to be explicit with the language here, and maybe offend someone's sweet
sensibilities. But I've been in the squeeze before, and it's better to avoid
it... Ben Myers
On 29 Nov 2005 07:03:55 -0800, "rafael_romano299@xxxxxxxxxxx"
<rafael_romano299@xxxxxxxxxxx> wrote:
>My customer has recently been experiencing the 0x07B
>Inaccessible_Boot_Error on their Dell PowerEdge 1600SC server.
>
>I have recovered this once by running CHKDSK /r (I think) from the
>original Windows 2000 SBS CD however, I understand that this is not
>always guaranteed to work each time so if it ocurs again, the data
>could still be at risk.
>
>Among other things, I want to run Dell Diagnostics on the server and I
>must quote the customer for these works. The problem is, I have never
>used Dell Diagnostics before and I have absolutely no idea how long,
>even approximately, Dell Diagnostics can take to run.
>
>I'm in no doubt that this is a 'How Long Is A Piece Of String?' type
>question but can anyone give me any clues please??
>
>The hard disk is 12 GB.
>
.
- References:
- Dell Diagnostics - Help Please....
- From: rafael_romano299@xxxxxxxxxxx
- Dell Diagnostics - Help Please....
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