Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- From: "Quaoar" <quaoar@xxxxxxxxxxxxxxx>
- Date: Tue, 1 Nov 2005 07:46:44 -0700
mtbaz wrote:
> I'll make this as short as I can:
>
> I got my X51v 624 as soon as they were available (bad idea).
> Immediately, it became apparent that the wireless was not working.
> I spoke with numerous tech support people. I even had an engineer
> call me and ask me some questions. He said he'd call me back the
> next day to tell me if there was a fix. He never called.
> I was told every time I spoke to someone that a patch would be coming
> out shortly. Finally, I called one last time (the month to return it
> was running out),
> I went through ONE MORE attempt to get it working with a tech support
> guy. No such luck. I asked him to send me to the Returns Department.
> He sent me to
> the wrong one. They tried to transfer me to the correct one (over
> $250), but I got
> disconnected (or they never answered - I don't recall). It was late,
> so I decided to call
> a couple days later.
>
> A couple days later, I called. "I'm sorry, you can't get a refund
> anymore, it's too late."
>
> I stated my case.
>
> 1. The unit NEVER worked (still doesn't).
> 2. I was told that a patch would be forthcoming (there is still no
> fix for my unit).
> 3. I tried to return it, but the tech sent me to the wrong
> department. 4. I called back three days later, but was told it was
> too late.
>
> Not once has anyone from Dell even offered to replace my unit. I am
> in a total state
> of shock at how this all transpired.
>
> I am a business owner that owns about 15 Dell desktops and laptops. I
> have always
> stood by them when people complain about their quality (I always say,
> "but the service
> is the best".
>
> I guess I just got punked. My X51v is unplugged, unused, sitting in
> a box. $680 later.
>
> The only lesson here is that I shouldn't have bought something that
> isn't ready to be sold.
Just for curiosity, what *is* the problem?
Q
.
- Prev by Date: Re: DNS resolution failures
- Next by Date: Re: DNS resolution failures
- Previous by thread: Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- Next by thread: Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- Index(es):
Relevant Pages
|
