Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- From: "Christopher Muto" <muto@xxxxxxxxxxxxxxxx>
- Date: Mon, 31 Oct 2005 15:31:54 GMT
the only lesson here is that you should call to return something within the
specified return period (three weeks in this case, which is quite generous
imo).
as a business owner i am sure that you can appreciate that a company has a
return policy with a limited time period .
may i suggest that you call tech support and get the problem resolved before
your warranty period also expires.
"mtbaz" <mtb_az@xxxxxxxxx> wrote in message
news:vdq9f.12910$gj1.7049@xxxxxxxxxxxxx
> I'll make this as short as I can:
>
> I got my X51v 624 as soon as they were available (bad idea).
> Immediately, it became apparent that the wireless was not working.
> I spoke with numerous tech support people. I even had an engineer
> call me and ask me some questions. He said he'd call me back the
> next day to tell me if there was a fix. He never called.
> I was told every time I spoke to someone that a patch would be coming
> out shortly. Finally, I called one last time (the month to return it was
> running out),
> I went through ONE MORE attempt to get it working with a tech support guy.
> No such luck. I asked him to send me to the Returns Department. He sent
> me to
> the wrong one. They tried to transfer me to the correct one (over $250),
> but I got
> disconnected (or they never answered - I don't recall). It was late, so I
> decided to call
> a couple days later.
>
> A couple days later, I called. "I'm sorry, you can't get a refund
> anymore, it's too late."
>
> I stated my case.
>
> 1. The unit NEVER worked (still doesn't).
> 2. I was told that a patch would be forthcoming (there is still no fix
> for my unit).
> 3. I tried to return it, but the tech sent me to the wrong department.
> 4. I called back three days later, but was told it was too late.
>
> Not once has anyone from Dell even offered to replace my unit. I am in a
> total state
> of shock at how this all transpired.
>
> I am a business owner that owns about 15 Dell desktops and laptops. I
> have always
> stood by them when people complain about their quality (I always say, "but
> the service
> is the best".
>
> I guess I just got punked. My X51v is unplugged, unused, sitting in a
> box. $680 later.
>
> The only lesson here is that I shouldn't have bought something that isn't
> ready to be sold.
>
>
>
.
- Follow-Ups:
- Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- From: Kevin M
- Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- Prev by Date: Re: password problem
- Next by Date: Re: Dell C610 - upgrade path
- Previous by thread: Dell C610 - upgrade path
- Next by thread: Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- Index(es):
Relevant Pages
|
