Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- From: "Ted Zieglar" <teddyz@xxxxxxxxxxx>
- Date: Mon, 31 Oct 2005 12:36:21 -0500
If the X51v "never worked" the OP should simply have returned it. If I had
three weeks to return something, and I could see that the deadline was fast
approaching and nobody seems to be able to fix problems, I'd just return it.
If the OP wants to complain in this group about how lousy the X51v is, how
it "never worked", yada yada, that's fine. That's her/his prerogative. What
happened is the OP didn't take advantage of the opportunity to return the
unit. And that ain't Dell's fault.
--
Ted Zieglar
"You can do it if you try."
"Kevin M" <kmisenhxxx@xxxxxxxxxxx> wrote in message
news:3ns9f.7220$7s1.6891@xxxxxxxxxxx
> According to his post, he has made numerous attempts to get the problem
> resolved via tech support.
> "Christopher Muto" <muto@xxxxxxxxxxxxxxxx> wrote in message
> news:KNq9f.9674$UW5.8890@xxxxxxxxxxx
> > the only lesson here is that you should call to return something within
> > the specified return period (three weeks in this case, which is quite
> > generous imo).
> >
> > as a business owner i am sure that you can appreciate that a company has
a
> > return policy with a limited time period .
> >
> > may i suggest that you call tech support and get the problem resolved
> > before your warranty period also expires.
> >
> > "mtbaz" <mtb_az@xxxxxxxxx> wrote in message
> > news:vdq9f.12910$gj1.7049@xxxxxxxxxxxxx
> >> I'll make this as short as I can:
> >>
> >> I got my X51v 624 as soon as they were available (bad idea).
> >> Immediately, it became apparent that the wireless was not working.
> >> I spoke with numerous tech support people. I even had an engineer
> >> call me and ask me some questions. He said he'd call me back the
> >> next day to tell me if there was a fix. He never called.
> >> I was told every time I spoke to someone that a patch would be coming
> >> out shortly. Finally, I called one last time (the month to return it
was
> >> running out),
> >> I went through ONE MORE attempt to get it working with a tech support
> >> guy.
> >> No such luck. I asked him to send me to the Returns Department. He
sent
> >> me to
> >> the wrong one. They tried to transfer me to the correct one (over
$250),
> >> but I got
> >> disconnected (or they never answered - I don't recall). It was late,
so
> >> I decided to call
> >> a couple days later.
> >>
> >> A couple days later, I called. "I'm sorry, you can't get a refund
> >> anymore, it's too late."
> >>
> >> I stated my case.
> >>
> >> 1. The unit NEVER worked (still doesn't).
> >> 2. I was told that a patch would be forthcoming (there is still no fix
> >> for my unit).
> >> 3. I tried to return it, but the tech sent me to the wrong department.
> >> 4. I called back three days later, but was told it was too late.
> >>
> >> Not once has anyone from Dell even offered to replace my unit. I am in
a
> >> total state
> >> of shock at how this all transpired.
> >>
> >> I am a business owner that owns about 15 Dell desktops and laptops. I
> >> have always
> >> stood by them when people complain about their quality (I always say,
> >> "but the service
> >> is the best".
> >>
> >> I guess I just got punked. My X51v is unplugged, unused, sitting in a
> >> box. $680 later.
> >>
> >> The only lesson here is that I shouldn't have bought something that
isn't
> >> ready to be sold.
> >>
> >>
> >>
> >
> >
>
>
.
- References:
- Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- From: Christopher Muto
- Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- From: Kevin M
- Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- Prev by Date: Memory for Inspiron 600m
- Next by Date: Fresh installing Dell 9100... do I need RAID stuff?
- Previous by thread: Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- Next by thread: Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- Index(es):
Relevant Pages
|
