Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- From: "Christopher Muto" <muto@xxxxxxxxxxxxxxxx>
- Date: Mon, 31 Oct 2005 18:33:16 GMT
right. but i can't tell if that is an indictment about him or about dell?!
if he is just complaining then fine... but if he actually wants a solution
to his problem then he should take advantage of the knowledgeable people in
this group and ask a question. all of that aside, all i get from his post
is that dell appears to be true to their clearly stated return policy, a
pretty obvious point imo, which makes me wonder why he bothered.
"Kevin M" <kmisenhxxx@xxxxxxxxxxx> wrote in message
news:3ns9f.7220$7s1.6891@xxxxxxxxxxx
> According to his post, he has made numerous attempts to get the problem
> resolved via tech support.
> "Christopher Muto" <muto@xxxxxxxxxxxxxxxx> wrote in message
> news:KNq9f.9674$UW5.8890@xxxxxxxxxxx
>> the only lesson here is that you should call to return something within
>> the specified return period (three weeks in this case, which is quite
>> generous imo).
>>
>> as a business owner i am sure that you can appreciate that a company has
>> a return policy with a limited time period .
>>
>> may i suggest that you call tech support and get the problem resolved
>> before your warranty period also expires.
>>
>> "mtbaz" <mtb_az@xxxxxxxxx> wrote in message
>> news:vdq9f.12910$gj1.7049@xxxxxxxxxxxxx
>>> I'll make this as short as I can:
>>>
>>> I got my X51v 624 as soon as they were available (bad idea).
>>> Immediately, it became apparent that the wireless was not working.
>>> I spoke with numerous tech support people. I even had an engineer
>>> call me and ask me some questions. He said he'd call me back the
>>> next day to tell me if there was a fix. He never called.
>>> I was told every time I spoke to someone that a patch would be coming
>>> out shortly. Finally, I called one last time (the month to return it
>>> was running out),
>>> I went through ONE MORE attempt to get it working with a tech support
>>> guy.
>>> No such luck. I asked him to send me to the Returns Department. He
>>> sent me to
>>> the wrong one. They tried to transfer me to the correct one (over
>>> $250), but I got
>>> disconnected (or they never answered - I don't recall). It was late, so
>>> I decided to call
>>> a couple days later.
>>>
>>> A couple days later, I called. "I'm sorry, you can't get a refund
>>> anymore, it's too late."
>>>
>>> I stated my case.
>>>
>>> 1. The unit NEVER worked (still doesn't).
>>> 2. I was told that a patch would be forthcoming (there is still no fix
>>> for my unit).
>>> 3. I tried to return it, but the tech sent me to the wrong department.
>>> 4. I called back three days later, but was told it was too late.
>>>
>>> Not once has anyone from Dell even offered to replace my unit. I am in
>>> a total state
>>> of shock at how this all transpired.
>>>
>>> I am a business owner that owns about 15 Dell desktops and laptops. I
>>> have always
>>> stood by them when people complain about their quality (I always say,
>>> "but the service
>>> is the best".
>>>
>>> I guess I just got punked. My X51v is unplugged, unused, sitting in a
>>> box. $680 later.
>>>
>>> The only lesson here is that I shouldn't have bought something that
>>> isn't ready to be sold.
>>>
>>>
>>>
>>
>>
>
>
.
- References:
- Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- From: Christopher Muto
- Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- From: Kevin M
- Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
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