Re: My DELL X51v NEVER WORKED - DELLS says, "Too bad"
- From: "Kevin M" <kmisenhxxx@xxxxxxxxxxx>
- Date: Mon, 31 Oct 2005 12:20:02 -0500
According to his post, he has made numerous attempts to get the problem
resolved via tech support.
"Christopher Muto" <muto@xxxxxxxxxxxxxxxx> wrote in message
news:KNq9f.9674$UW5.8890@xxxxxxxxxxx
> the only lesson here is that you should call to return something within
> the specified return period (three weeks in this case, which is quite
> generous imo).
>
> as a business owner i am sure that you can appreciate that a company has a
> return policy with a limited time period .
>
> may i suggest that you call tech support and get the problem resolved
> before your warranty period also expires.
>
> "mtbaz" <mtb_az@xxxxxxxxx> wrote in message
> news:vdq9f.12910$gj1.7049@xxxxxxxxxxxxx
>> I'll make this as short as I can:
>>
>> I got my X51v 624 as soon as they were available (bad idea).
>> Immediately, it became apparent that the wireless was not working.
>> I spoke with numerous tech support people. I even had an engineer
>> call me and ask me some questions. He said he'd call me back the
>> next day to tell me if there was a fix. He never called.
>> I was told every time I spoke to someone that a patch would be coming
>> out shortly. Finally, I called one last time (the month to return it was
>> running out),
>> I went through ONE MORE attempt to get it working with a tech support
>> guy.
>> No such luck. I asked him to send me to the Returns Department. He sent
>> me to
>> the wrong one. They tried to transfer me to the correct one (over $250),
>> but I got
>> disconnected (or they never answered - I don't recall). It was late, so
>> I decided to call
>> a couple days later.
>>
>> A couple days later, I called. "I'm sorry, you can't get a refund
>> anymore, it's too late."
>>
>> I stated my case.
>>
>> 1. The unit NEVER worked (still doesn't).
>> 2. I was told that a patch would be forthcoming (there is still no fix
>> for my unit).
>> 3. I tried to return it, but the tech sent me to the wrong department.
>> 4. I called back three days later, but was told it was too late.
>>
>> Not once has anyone from Dell even offered to replace my unit. I am in a
>> total state
>> of shock at how this all transpired.
>>
>> I am a business owner that owns about 15 Dell desktops and laptops. I
>> have always
>> stood by them when people complain about their quality (I always say,
>> "but the service
>> is the best".
>>
>> I guess I just got punked. My X51v is unplugged, unused, sitting in a
>> box. $680 later.
>>
>> The only lesson here is that I shouldn't have bought something that isn't
>> ready to be sold.
>>
>>
>>
>
>
.
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