Re: Is this normal for an XPS M170 laptop???


<syclone98@xxxxxxxxxxx> wrote in message
news:1130567068.021080.250920@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>I recently took possession of a *supposedly* brand new XPS M170 ordered
> directly from Dell. Much to my disappointment, the computer arrived
> with numerous scratches on the aluminum case leading me to think that
> they had actually shipped me a used computer that someone else had
> already returned.
>
> I called Dell immediately and they apologized and promised to make it
> right by shipping me another computer. About a week later the
> replacement arrived but this time the aluminum case not only had
> scratches again but was gouged in several places.
>
> Once again Dell apologized and promised to ship me another one but I
> have a strong feeling that the third one is unlikely to be any better
> than the first two. I know that these cases are supposed to scratch
> easily but I never expected it to arrive that way.
>
> Has anyone else experienced anything like this? It looks as though the
> computer was supposed to arrive with protective plastic on it but
> wasn't there for some reason which lead me to believe it was not really
> brand new.
>
> Any thoughts or insight on this would be appreciated.
>


Personally, I wouldn't accept anything beyond even the smallest scratch on
a brand new notebook. I would continue returning the systems until I
received one that was unblemished.

Dell's normal packing materials that I've seen for notebooks don't allow for
this kind of damage (unless the box you receive had been booted around and
crushed), which suggests to me that someone's opinion of 'acceptable'
blemishes needs to be reviewed.

Post back after you take delivery of the third unit. That's the top of the
line Inspiron notebook, is it not?


Stew




.

Relevant Pages

  • Re: Is this normal for an XPS M170 laptop???
    ... Copy protection snafu? ... > We have a problem with brand new XPS M170 as well. ... We called Dell and they had us change some software ... >> scratches again but was gouged in several places. ...
    (alt.sys.pc-clone.dell)
  • Re: Is this normal for an XPS M170 laptop???
    ... >I recently took possession of a *supposedly* brand new XPS M170 ordered ... > directly from Dell. ... > replacement arrived but this time the aluminum case not only had ... > scratches again but was gouged in several places. ...
    (alt.sys.pc-clone.dell)
  • Is this normal for an XPS M170 laptop???
    ... I recently took possession of a *supposedly* brand new XPS M170 ordered ... I called Dell immediately and they apologized and promised to make it ... replacement arrived but this time the aluminum case not only had ... scratches again but was gouged in several places. ...
    (alt.sys.pc-clone.dell)
  • Re: warranties
    ... I'm currently typing at a Dell, so good as a brand that I've purchased ... So you buy something and hope it fails within the warrantee or, ... Reliability is what it is all about. ...
    (uk.tech.digital-tv)
  • Re: Way OT: Looking for PC and laptop recommendations
    ... I just want a whole brand new computer. ... If you are gonna go name brand, go Dell. ... my area we have both and it is no problem taking in the laptop or ... President, or that we are to stand by the President ...
    (alt.support.diabetes)
Loading