Re: Repair or return for whining fan or 6000 notebook
- From: "Tom Scales" <tomtoo@xxxxxxxxxxxx>
- Date: Sun, 23 Oct 2005 23:11:03 GMT
"GHalleck" <ghalleck@xxxxxxxxxxxxxxxxxxx> wrote in message
news:11lo40j54pu9sf8@xxxxxxxxxxxxxxxxxxxxx
>
> Tom Scales wrote:
>
> <<snipped>>
>
>> I completely disagree, for two reasons.
>>
>> 1) Within 30 days, they send a new laptop
>> 2) Even if they don't, their refurb capabilities are amazing. I've toured
>> the facility and the testing done is vastly superior to a new machine.
>> The majority of Dells I own are refurbs from the outlet (including the
>> I9300 on which I am typing this).
>>
>> Tom
>
> IMO, the OP's laptop should be replaced by a completely new
> unit. Substituting a refurbished unit, even if it is just an
> unused, returned item, does not fall into the definition of
> goodwill, nor should rationalizing how great is the refurb
> facility play into the decision. This practice of replacing
> defective sales items from returned stock, even after rigorous
> testing, is something one might expect from a Fry's Electronics
> but certainly not from Dell, at its prices.
>
As I said, Dell's policy this early in the sale is to replace with a new
laptop.
Tom
.
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