Re: Positive support experience on a 600m
- From: "Tom Scales" <tomtoo@xxxxxxxxxxxx>
- Date: Wed, 12 Oct 2005 02:09:34 GMT
"Leythos" <void@xxxxxxxxxxx> wrote in message
news:wXY2f.94787$lI5.9308@xxxxxxxxxxxxxxxxxxxxxxxxx
> In article <0_X2f.7579$ae.4559@xxxxxxxxxxxxxxxxxxxxxxx>,
> tomtoo@xxxxxxxxxxxx says...
>>
>> "Leythos" <void@xxxxxxxxxxx> wrote in message
>> news:4IX2f.31726$tD4.28470@xxxxxxxxxxxxxxxxxxxxxxxxx
>> >I have a client that spent two hours on the phone with Dell Support out
>> > of Panama last night for a laptop that gave an error about missing a C:
>> > \Windows\System32\config folder and would not boot.
>> >
>> > The tech had the user try a repair/reinstall, even though the client
>> > told the tech that the drive was making a clicking sound.....
>> >
>> > This went on for the two hours and it was not resolved - the tech told
>> > the client that they needed to do a wipe/reinstall and to just follow
>> > the instructions in some document...
>> >
>> > Today I came in and booted to the recovery console, did a check-disk
>> > and
>> > found lots of errors (as expected) but it was able to fix enough to
>> > boot
>> > and copy their files to the network.
>> >
>> > I told the client that the drive needed replaced. From past experience,
>> > if the system will boot, Dell support won't replace the drive. The
>> > customer asked me if there was some way to get the drive replaced
>> > without a hassle.....
>> >
>> > I removed the drive from the laptop, booted it - it failed stating that
>> > drive 0 was missing.... Called support, the tech had me do a Diagnostic
>> > test using the F12 option for startup... Found the drive was
>> > defective... Sending new drive over-night - total service call time (on
>> > the phone) was 15 minutes......
>> >
>> > If I had left the drive in the laptop it would have been hours of BS on
>> > the phone (based on my experience) with the tech....
>> >
>> > So, on Wednesday when the new drive arrives - ghost old drive to new
>> > and
>> > we're up and running.
>> >
> [snip]
>>
>>
>> In my experience, Dell has me run diagnostics, which are pretty good, and
>> agrees to replace the drive pretty quickly. CTRL-ALT-D.
>>
>> I've never had to resort to taking the drive out.
>
> But have you had a drive, clicking, but still working for the most part,
> that they replaced BEFORE it completely failed?
>
> On a different note, your Usenet client doesn't snip signatures.
>
> --
>
> spam999free@xxxxxxxxxx
> remove 999 in order to email me
Yep. It did fail the diagnostics.
.
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- Re: Positive support experience on a 600m
- From: Tom Scales
- Re: Positive support experience on a 600m
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