Re: "Hanging Up On Dell Tech Support", Business Week 10/10/05 (link)
- From: "Kevin Childers" <kchilder@xxxxxxxxxxxx>
- Date: Thu, 6 Oct 2005 07:44:26 -0500
"Steve W." <Dugdug56@xxxxxxxx> wrote in message
> "S.Lewis" <stew1960@xxxxxxxx> wrote in message
> > Stew
> "That's one of several ways in which Dell will encourage customers who
> want more support to pay extra for it. In November the company will
> launch a slate of new offerings, >>>including remote assistance so
> technicians can take control of the customer's PC to fix problems. And
> early next year Dell will introduce a series of one-year memberships so
> customers can opt for various levels of help, at various prices. One of
> the options will likely include a quarterly PC tune-up, in which a
> techie would remotely clean up the hard drive and check security
> Well that is NEVER going to occur on any machine I have. I don't care
> who sold it....
And what makes you think you'll even be consulted on this at some future
date? I can't seem to remember who, (OK, so I'm getting old) but at least
one company used to ship their machines with an app that automatically
downloaded their updates and other junk. The app was shipped enabled and
connected when ever you went online. Just like the ads on AOL, NetZero, or
the Fixlets on BigFix.
Wish I could remember the name, I do recall that the app wasn't uncommon
and wasn't a bad idea at the start. But as with any backdoor, to many
people got (aka hacked) a key and it left the machines wide open to any one
with minimal skills and a desire to mess with some ones PC.
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