Re: "Hanging Up On Dell Tech Support", Business Week 10/10/05 (link)


"S.Lewis" <stew1960@xxxxxxxx> wrote in message
news:BbY0f.577$49.85@xxxxxxxxxxxxxxxxxxxxxxxxx
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http://www.businessweek.com/magazine/content/05_41/b3954102.htm?chan=tc
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> Stew
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"That's one of several ways in which Dell will encourage customers who
want more support to pay extra for it. In November the company will
launch a slate of new offerings, >>>including remote assistance so
technicians can take control of the customer's PC to fix problems. And
early next year Dell will introduce a series of one-year memberships so
customers can opt for various levels of help, at various prices. One of
the options will likely include a quarterly PC tune-up, in which a
techie would remotely clean up the hard drive and check security
settings.<<<"

Well that is NEVER going to occur on any machine I have. I don't care
who sold it....



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