Re: Dell service

Two things:

1) Sparky's been a well-respected, helpful poster around here a lot long
than you've been here and with a lot less attitude.
2) You clearly aren't a CIO, because the ones I know (and since I am a
former Fortune 500 CIO, I know a few) DO read Cringley and DO listen to it.
The information is uncannily accurate.


"Ted Zieglar" <teddyz@xxxxxxxxxxx> wrote in message
news:soiVe.26$iK4.833634@xxxxxxxxxxxxxxxxx
> Here's my point, Tom. (Been away from my computer for awhile.)
>
> Of what possible value is Sparky's original post?
>
> Does the post provide essential insight into the Dell corporation, the
> personal computer industry or the general state of affairs in customer
> service, or does it provide any context for the same?
>
> The answer is no.
>
> Will it be of any use to Dell? Will it influence Dell or anyone who is
> considering doing business with Dell in any substantial way? The answer is
> still no. How many individuals or businesses are going to base a decision
> about which personal computer to buy based on a post by a person who can
> manage nothing better than a quote from someone else's work without
> context,
> insight or explanation, and who's so ashamed of his own stupidity that he
> has to hide behind the name "Sparky Spartacus".
>
> The post is nothing but a rant and a waste of bandwidth to all but the
> (thankfully) small collection of whiners, snivellers, xenophobes and
> snerts
> who'll pat themselves on the back and say "even Sparky Spartacus thinks
> I'm
> right."
>
> --
> Ted Zieglar
> "You can do it if you try."
>
> "Irene" <girlsrule@xxxxxxxxxxx> wrote in message
> news:B3iVe.10762$tc7.9966@xxxxxxxxxxx
>> "Tom Scales" <tomtoo@xxxxxxxxxxxx> wrote in message
>> news:g_KUe.66096$xl6.64263@xxxxxxxxxxxxxxxxxxxxxxxxxx
>> > What's your point. I read Cringely's article too. It's a pretty
> respected
>> > magazine.
>>
>> You don't mean to imply that counts for some thing with the "Dellbots",
>> do
>> you ? >gr<
>>
>> It appears your views have changed slightly since you got some what
> shafted
>> by Dell.
>>
>>
>>
>>
>> "Tom Scales" <tomtoo@xxxxxxxxxxxx> wrote in message
>> news:g_KUe.66096$xl6.64263@xxxxxxxxxxxxxxxxxxxxxxxxxx
>> > What's your point. I read Cringely's article too. It's a pretty
> respected
>> > magazine.
>> > "Ted Zieglar" <teddyz@xxxxxxxxxxx> wrote in message
>> > news:a_GdnWIlF-1u0b7eRVn-qA@xxxxxxxxxxxxxx
>> > Some trolls take longer than others to return to their teenage chat
> rooms.
>> >
>> > Ted Zieglar
>> >
>> > "Sparky Spartacus" <Sparky@xxxxxxxxxxxxxxxxxxxx> wrote in message
>> > news:BTFUe.37700$U63.26439@xxxxxxxxxxx
>> >> The following is from Robert Cringely's newsletter dated 08/29/2005 in
>> >> Infoworld:
>> >>
>> >> *Dude, you're getting screwed:* Consumers have given Dell the finger,
>> >> and it's a thumb pointing due south. A University of Michigan survey
>> >> notes that Dell's customer satisfaction rating
>> >> <http://newsletter.infoworld.com/t?ctl=EC7986:1F5912F> has dropped
>> >> like
>> >> a rock -- although it's still higher than HP's. No surprise there. The
>> >> phrase "getting Dell'd" refers to being pilloried by bloggers
>> >> <http://newsletter.infoworld.com/t?ctl=EC7985:1F5912F> frustrated by
>> >> poor customer service. And don't hold your breath waiting for the
>> >> Round
>> >> Rockers to change their evil ways. Profits were up 28 percent in Q2,
>> >> topping $1 billion. Those are the numbers Dell really cares about.
>> >
>> >
>>
>>
>


.

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