Re: Dell's Slide


"Al" <dvst8@xxxxxxxxxxxx> wrote in message
news:C%WEe.19508$mv2.230410@xxxxxxxxxxxxxxxxxxxxxx
> Not only that, if you pay the premium for CompleteCare, you still get poor
> telephone support.

Not universally true. See my previous posts.

> Maybe if Dell reduced there operating costs by eliminating the huge
> waiting times talking to India for support they could spend more on
> quality support techs who can answer the questions.


Don't know, but I suspect that they are making money even with the "huge
waiting times" you present. Apparently I've been fortunate. I've never had
to wait beyond 15 minutes for a tech to pick up either domestically or
overseas.


Stew


.

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