Re: Dell's Slide

"BigJim" <woody10277@xxxxxxxxxxx> wrote in message
news:F5mdnboecPsHvkDfRVn-2A@xxxxxxxxxxxxxx
> here's my two cents, support is important to us the consumer to Dell it is
> another story.
> Dell has one objective and that is to make money, support does not do that
> as a matter of fact
> it is a drain on the cash flow. That is why in my opinion it has been
> reduced in quality, in other words
> cheapened. I don't like it but that is my spin.

The extent of the slide seems to be wider than just post-sales support
though.

I tried ordering a PC from them last Thursday. However, despite getting the
'Thank You For Your Order' web page I've not received the promised
confirmation email and have yet to receive a significant and satisfactory
response to any of my emails to the complaints department, the Outlet
department nor the emails and voice mail to the 'Sales Executive' dealing
with the order.

This is for a NEW SALE for heaven's sake!

See my thread entitled '(UK Dell) Tracking an order' below.

JJ (UK)


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Relevant Pages

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