Dell's Slide
Want to know who is responsible for the slide in Dell's service? It's
us, the customer. Dell is driven, like any other corporation by
profit. How many customers really are willing to pay the difference
in price for better tech support? Consider that number versus those
who would buy Brand X if it were a couple of hundred dollars cheaper?
If the market really wanted and paid that extra few bucks for Dell's
once famous support, it would still be provided.
My take on this is, Dell sees no value and perhaps a loss in its old
tradition. Perhaps I'm out in left field. As long as now one else
offers better support and a certain segment of the market is willing
to chase a few extra bucks in savings we aren't going to see tech
support quality any where.
.
Relevant Pages
- Re: Mac vs PC
... To come up with its scores, Rescuecom compared the percentage of each company's support calls with its market share, said David Milman, Rescuecom's CEO. ... Apple, for example, received the highest score because Macs made up only 1.4% of all calls to Rescuecom, even though its estimated market share was 5% for the year. ... Dell machines, on the other hand, accounted for 34.5% of all Rescuecom's incoming calls, which was higher than the company's 32.3% market share. ... Unlike the other four vendors, Apple has its own retail chain, whose stores are manned with customer support personnel, dubbed Apple Geniuses. ...
(rec.boats) - Re: Dell Axim X30 owners views
... I was also a big fan of Dell, but much like Gateway, they seem to have ... support back to the US, but that is only for corporate customers. ... customer from what I can see. ... >> mobile pc magazine had some info about who's offering upgrades and who ...
(microsoft.public.pocketpc) - Re: Dells alleged service
... hr tech support within 1-2 minutes. ... purchase a Dell w/o this support now - really not worth it. ... >Dell outsourced it's customer service for non business consumers. ...
(rec.outdoors.rv-travel) - Re: Laptop Quality - Apple scores highest - Dell has lowest score
... Apple led the five vendors with a score of 347, ... "Apple's score tells me that it has both great quality control and great support in place," said Milman. ... Unlike the other four vendors, Apple has its own retail chain, whose stores are manned with customer support personnel, dubbed Apple Geniuses. ... Dell, on the other hand, is now at the bottom of Rescuecom's scoring system, having slipped from last year's fourth place to fifth this year. ...
(rec.boats) - Laptop Quality - Apple scores highest - Dell has lowest score
... Apple led the five vendors with a score of 347, ... "Apple's score tells me that it has both great quality control and great support in place," said Milman. ... Unlike the other four vendors, Apple has its own retail chain, whose stores are manned with customer support personnel, dubbed Apple Geniuses. ... Dell, on the other hand, is now at the bottom of Rescuecom's scoring system, having slipped from last year's fourth place to fifth this year. ...
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