Re: Idiots at the pharmacy
- From: "Ellen K." <firstinitiallastname@xxxxxxxxxxxxxx>
- Date: Sun, 16 Jan 2011 16:57:45 -0800
"hemyd" <myd!!!hen@xxxxxxxxxxxxxxx> wrote in message news:4d337c09$0$18294$afc38c87@xxxxxxxxxxxxxxxxxxxxxxx
"Ellen K." <firstinitiallastname@xxxxxxxxxxxxxx> wrote in message news:k9HYo.87077$jj5.15890@xxxxxxxxxxxxxxx"M@©k®" <GodIs@xxxxxxxxxxxxxxxx> wrote in message news:nnk1j61mamgsbbkqc1v9m7cjjns3ce0o7v@xxxxxxxxxxI'll chip in on this thread with a slightly OT comment. As a technician at a large computer organization, I've seen the focus go from "no mistakes at any cost" to what I call an "acceptable level of failure" - a system of weighing the money saved by hiring less qualified staff against the money that it costs to correct their stuffups. I now see this syndrome in all areas of industry.I went online and submitted prescription renewals for all my meds
last. Today I get an email telling me that my prescriptions were
ready to be picked up.
I go in and the test strip and insulin scripts are wrong. They
shorted me and the prescription label they printed matched what they
gave me. So I pull out my phone, pull up the email confirmation and
ask the pharmacist to compare the two. The pharmacist then tells me
that they didn't have enough on hand to fill the scripts so they gave
me a partial refill which was not indicated on the labels(as it is
always supposed to be). And the pharmacist did not tell me they were
So I ask when they will be in stock and I ask if there will be any
extra charge, like they tried to do last time this happened. The
pharmacist said yes I would have to pay the co pay. I say, so you are
telling me that you mislabeled the prescriptions and are now going to
charge me a second time for the rest of my prescription? Are you
going to be billing my insurance again as well?
She said that was the current policy. I asked to speak to the
pharmacy manager in private. We went over everything including what
happened last time. She goes and looks at my scripts on file and
compares them to the history of scripts previously filled. Then goes
over and looks in the fridge and the shelf where the insulin and test
strips are stocked and confirms that they are in stock.
She gives me what I was supposed to have in the first place, no extra
charges and tells me that they will look into what happened and why. I
told her I hope so, because I am going to report this activity to the
insurance company and to those above her in her pharmacy chain.
I thanked her for her help and left.
I sent off the emails detailing the activity at the pharmacy as
promised and will be having my scripts filled elsewhere from now on.
If they can't or won't have simple prescriptions filled correctly why
would anyone trust a pharmacy with the rest of their medical care as
the pharmacies are trying to get people to do with in store clinics
and evaluations etc?
That's really disturbing. :(
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- Re: Idiots at the pharmacy
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