Re: OT Nothing wrong here it's your fault

Tsk..lol.
When i had cable internet and it would go down i would call and they would
give the fluffy it you not us response and they would ALWAYS say well we can
send a tech to your house for a fee.

With that company when they have a call once they are done they flash the
line to check before they have to actually fix it...this almost always fixes
the problem..
So when it would go down id call refuse the tech and hang up and withing a
min or two id be back up and running..lol.

My fav non response is "is your computer on?"

KROM

"RodS" <fred@xxxxxxxx> wrote in message
news:jK%Pi.352$cR5.259@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Just thought you my enjoy this

Late Wedensday afternoon I stopped getting feed updates.

For those not in Australia I connect through Bigpond which is the major
ISP
here most
smaller ISP's use them some way or other to provide service and they
provide
just about
all the land line connections to homes and business here so NOT a small
concern.

After waiting for about I day I send Bigpond Technical support a message

"Thursday, 11 October 2007 3:43 PM

How much longer are the newsgroups feeds going to be down it's been 24
hours
since they
updated I have accessed through other servers and they are all working
only
Bigpond is not
updating"

Now I used to man a support desk for a small ISP so I have a little
knowledge of how
things work, before contacting them I had already

Checked with someone else to make sure you all had not expired in some
mass
worldwide
disaster.

Found and set up a free Newsgroup server to make sure all my software was
working, it was.

Posted a message via Bigpond and found it was posted on the other server
so
I knew it was
working outbound but not getting any feeds.

This I did BEFORE contacting Bigpond and waiting 24 hours expecting that
they would have
been aware and working to fix the problem.

I got the following reply

"Dear Valued Customer,

Thank you for your email dated 11 Oct regarding your email.

There are currently no reports of a service disruption affecting our
online
services.

Please ensure that your newsgroup settings are correct. Please complete
the
following to
proceed with the reconfiguration of your newsgroup. For Outlook Express:

* Double-Click on the Outlook Express icon
* Click on the Tools menu, then on Accounts
* Click on the News tab at the top of the window

If there are any existing BigPond entries
* Click on the Account to highlight it
* Click on Remove
* Click Yes when asked to confirm
Note: If another service provider account is listed do not remove it
* Click the Add button
* Select News
* Type the name that will appear when posting to a newsgroup
* Select Next
* Enter an Email Address (eg. username@xxxxxxxxxxx)
* Select Next
* Type the server name: news.bigpond.com

Note: Ensure My news server requires me to log on is unticked
* Click on Next
* Click on Finish
* Click Close to return to the Outlook Express main screen.

If you encounter the same problems after performing the above steps, due
to
security and
privacy procedures, we will need to attempt to replicate such errors on
our
test machines
once we have verified the account holder via the phone. Please contact
Help
Desk by phone
on 133 933 (selecting option 2, option 2) quoting your BigPond Dial-Up
email
username.

Once we have verified the account holder, we will be able to assist you
further.
If you have any other questions, please visit our Help Centre at
www.bigpond.com/help.

The Help Centre is a handy resource for our members which includes things
such as our
Frequently Asked Questions and our new Email Troubleshooter which has been
set up to help
you solve all your email problems.

Thank you for choosing BigPond.

Kind regards
Bigpond Technical Support"

All this was completelly useless as I had already DONE this BEFORE
contacting them !!!!
It is known in the trade as the NMP response (Not MY Problem)

I replied to them

Look I'm NOT an idiot, my message was about your newsgroups NOT email I
have
been using these for years using about 20 groups now listen YOU ARE NOT
GETTING ANY FEEDS

I have no problem accessing them on another server, you stopped updating
about 4 yesterday afternoon I have 2 programs that I use and both are not
getting any new feeds.

Addition Today

Your servers are working intermittenly some times they just error out
sometimes you can't
connect.

Then you get a partial feed, nothing to the volume that I am getting from
the other
servers

HOW ABOUT NOT BLAMING ME AND INVESTIGATE AND FIX THE PROBLEM.

Later that day a reply


"Dear BigPond Customer,

Thank you for your email dated 11 Oct regarding your emails.

We have had reports of BigPond customers having problems with Telstra
Internet Direct
News, BigPond.com. This is affecting customers Nationally. Customers may
experience a
problem sending/receiving posts to/from external news servers. Issue
external to BigPond.
The ETR (estimated time of restoration) for this service is 15:00 EST. The
ETR for this

service within the stated time is an approximate time based on similar
issues of this
nature and is not guaranteed. Technicians are treating this issue as a
priority and are
working on the problem. We apologise for any inconvenience this may cause
you.

If you have any other questions, please visit our Help Centre at
www.bigpond.com/help.
The Help Centre is a handy resource for our members which includes things
such as our

Frequently Asked Questions and our new Email Troubleshooter which has been
set up to help
you solve all your email problems.

Thank you for choosing BigPond.

Yours sincerely,

<name deteled>
The BigPond Team
www.bigpond.com

The feeds have slowly returned and are now just about up to date.

One thing I have found out is that there are gaps in the feeds which
explains why there
was some gaps in some threads in the previous week that I thought were
strange. This
problem was occuring for some time before it failed totally. Sometimes you
have to shout :-)

RodS




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