Re: AT & T




"Donna G." <DKGBeeker@xxxxxxxxx> wrote in message
news:7096-49C10035-19@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx



AT & T?


Has anyone else been receiving mailings and phone messages from AT & T
that someone was requesting an address change on your account (phone
lines) and they just want to make sure you are the one making the
request. When you call them, they then tell you they don't show any
changes being requested on the account, but then try to do a hard sell
with you on their other products! What the heck is that all about? I
mean seriously, I can understand with these hard times taking measures
to increase sales, but this seems a little like a scam to me!

It sounds like a scam. But wondering if it could be one of two things:

1. A dumb marketing device; or

2. Someone trying to get service in your name combined with a requirement on
AT&T's part that customer service people are supposed to try to sell
products to anyone who calls. They are listened to to see if they are
following company requirements.

I'd try to connect with their customer service/fraud division to make sure.
If its the latter, you want to protect yourself. If its the former, you want
to chew them out that the marketing scheme is making them look like scam
artists and is doing nothing to help the company. You could even threaten to
take it to the media.

Adelle


.



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