Re: Pipeguy.net offline, but not by design....

Bob,
Once the site gets back up, maybe you should look for a different host or
server. Sorry for your frustration.
"RC Hamlin" <rch@xxxxxxxxxxx> wrote in message
news:zdednbxkebDqqBDanZ2dnUVZ_sytnZ2d@xxxxxxxxxxxxxx
I'm not going to say much because I have an anti-cussing rule around here,
but....I'm trying my best to get this issue fixed, no warning, not much I
can do.

Reported site offline at 4:00 AM 1.14.08
Answer, around 6:00 AM

Thank you for contacting Technical Support.
Your website is being hosted on a server that is currently undergoing
maintenance by our System Administrators.
The server will be operational as soon as they finish (which should be
soon).
I apologize for the inconvenience.

Reported again at 5:00 AM 1.15.08

My site has been off line for over 24 hours. This is a business site, I am
losing sales, contacts and thousands of dollars in sales by being off
line.

I notified you 24 hours ago and I was told:

Your website is being hosted on a server that is currently undergoing
maintenance by our System Administrators.
The server will be operational as soon as they finish (which should be
soon).

24 hours later I'm still NOT online - this is getting to be VERY expensive
for me, PLEASE do something.

Answer:

Hello
Thank you for contacting Technical Support.
In regards to your issue
----------------------------------------------------------------------------------------------------------
The site has been down and off line for over 24+ hours. This is my primary
business site that hosts my catalog and my shopping cart. If Verio has me
off line I'm out of business.
---------------------------------------------------------------------------------------------------------

I apologize for the inconvenience our engineers are still working on
bringing your site back online as soon as possible.
Reported 1.15.08

Still nothing, still not online....
no response back yet from "support"





.

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