Re: cheaphumidors.com service review

My last contact to (note I say "to" not "with") Dave was July last year,
well within his "two years ago....dramatically turned around" timeframe.
And it was still fucked.

"Pegleg" <brian-s-jones@xxxxxxxxxxxxxxxxx> wrote in message
news:3ve4n11i2j8qjcicj42c4dl0oh8fn3cv86@xxxxxxxxxx
> On Wed, 09 Nov 2005 14:06:03 GMT, "mattic" <this@xxxxxxxxxxxx> wrote:
>
>>Dave's still got my money.
>
> Below is an e-mail I received from Dave on November 3rd re: the level
> of customer service at Cheaphumidors...for what it is worth!
>
> Especially take note of the last sentence!
>
> Brian,
>
> I have been in business for over 9 years and started out as a 1 man shop
> doing this at night when I came home from my day job. As business
> started to grow I was still working a day job and looking back made lots
> of poor decisions. I am the first to admit that I was unable to handle
> the demand. I was unable to answer emails and phone calls promptly, and
> many things got lost in the shuffle. Then about 2 years ago I decided
> to leave my job and do this full time. As a result, I have dramatically
> turned my company around. My sales are up over 200%, I get orders out
> the same or next business day, emails and phone calls are answered
> promptly, and we are very quick to offer solutions to problems. We
> happen to live in South Florida and as I am sure you know, have had our
> share of Hurricanes in the last 2 years. Each one has closed our shop
> for at least a week due to power outages, phone outages, etc. Still, we
> manage to get right back up and pull all nighters so customers can get
> their orders in a timely fashion.
>
> I can do nothing about the instances that happened in the past. I have
> made pleas to the upset individuals that I would be more than happy to
> right the wrong, send some free items, make a donation to a charity,
> etc. I honest am ashamed of the way some issues were handled but I
> honestly have tried to make restotutions. If people are going to bash
> me based on their experiences years ago then I can only say let them. I
> can't stop them. But the experience a customer gets today is far
> different.
>
>
>
> --
>
>
> U.S. Navy Retired
> Support Our Troops
>
> All great things are simple, and many can be expressed in single words:
> freedom, justice, honor, duty, mercy, hope.
> Sir Winston Churchill


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