Re: Bosch Nexxt 100 washer questions?

Karen wrote:


Kay Lancaster wrote:


And if you've got another favorite frontloader (or a "don't buy a XXYY brand") I'd also be grateful to hear about it.


I have a Kenmore Elite HE3 and I love every single thing about it. There is nothing it lacks for my needs. And we save a bundle in water costs, it uses 1/3 of the water of a top loader.

Karen in WI

Don't buy Whirlpoo! My machine WASHES a treat, except for a nasty habit of eating socks, but their customer service stinks!

I had an AEG for about 12 years, and it was brilliant until it suffered terminal failure. I bought a Whirlpoo to replace it. It was installed at on a Friday at 3:00pm... By 6:00pm it had stopped working. I rang their helpline. They were not going to come out until the following WEDNESDAY, despite their literature claiming that they would send an engineer WITHIN 3 working days. They didn't count Saturday as a working day, despite their own helpline being manned from 8:00 am until 6:pm.

On the Saturday morning I rang the shop I bought it from and told them about this. @I can't have my customers treated like that! That's rubbish! Gimme half an hour to make a couple of calls and finish me coffee, and I'll be with you.' He was here before 8:30 am. THAT is customer service.

Six months later the whole thing BOILED a 30 degree wash for over two hours, ruining over £400 worth of undies and brat clothes. The outer casing was so hot that I needed oven gloves to turn it off and unplug it. The soap drawer was welded shut. It was akin to Dahli's dripping clocks in looks... Part of the paintwork of the metal casing was discoloured. The door seal ripped when we finally got it open. This thing had suffered a catastrophic failure and could easily have caused a house fire. Their own engineer came out, looked at it, and condemned it as 'unsafe' to repair.

I then started a two month argument, which ended in them replacing the whole thing (but NOT the clothes - I lost heart over that bit, I admit) after I told them I was sending the engineers report to the Trading Standards office when their office drone kept telling me they were going to repair it. They then REFUSED to transfer the extended warranty I'd paid for on the original machine to the new one. I eventually got that sorted, but...

Oh, and within six months of the new machine arriving, it had developed a crack in the door trim and one in the front of the top... And started to rust at one corner! And all the numbers on the temperature dial have smeared and slid off! DH takes a sharpie type pen to it when they get a bit faded.

The machine has a large crack in the drum, at the top round the water inlet from the soap drawer. They will not provide a part for replacement unless I pay their engineer to install it. Paying their engineer will cost more than a new machine. NO FECKING WAY, CHUM! BOAD!

I am saving for something with a 7kg load capacity, large porthole, and 1600+ rpm spin speed. I need a boil wash, and I'd love a 'hand' wash. Other than that, I'm not fussy as to make so long as it isn't Whirlpoo!

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Kate XXXXXX R.C.T.Q Madame Chef des Trolls
Lady Catherine, Wardrobe Mistress of the Chocolate Buttons
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