Re: SEWING MACHINE FAIRY STRUCK! OT Moving Woes
- From: Kate Dicey <kate@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 14 Aug 2005 21:33:57 +0100
I have kept the packing for the Lily and the 910... If we ever move, I shall stand over the packers, prompting them when they get it wrong, but THEY will do all the handling! That way if something does get bust, there can be no arguments... I've seen the results of a well packed (by my father) sewing machine that was dropped into a ship hold! For some things there is only insurance!"Angrie.Woman" <Angrie.Woman@xxxxxxxxxx> wrote in message news:SAKLe.87$r54.33@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Also, I try to not use any other company but Graebel. There are lots of horror stories about every company out there, but Graebel has always been very helpful and polite with us.
That is who moved us. They have been wonderful about everything. They sent me claim forms and our rep told me to go ahead and take them to the shop, get estimates and send the estimates back with the claim form. That way the money will be coming sooner.
Here's the details on what happened. I packed my industrial. They took one look at it and were intimidated beyond words. LOL So I handled it. It's fine. I gave the packers the original box and packing materials for my serger and my new Viking. I gave them the hard case that would fit over the Singer home machine. I told them to put the machine in the hard case and pad around it. (I've had that machine for almost 15 years so the original box, etc. is long gone.) I told them to pad the embroidery machine very carefully. A layer or two of the heavy padded paper would have been fine.
So. They packed the Viking in the original box and styrofoam. It's fine. (this is why I've not tracked them down and skinned them with a vegetable peeler.) They put one piece of styrofoam in the serger box. Then put the serger in there Sideways and stuffed fabric over the top. The thread tree is bent, and who knows what else could be wrong. The Singer was packed in a box, with very little padding **beside** the hard case. And the embroidery machine was packed, again with almost no padding, in a box with hard objects floating around it. And they completely mutilated my cardboard cutting board. Folded it up the way it's supposed to fold, then folded it roughly in half again. It's mangled and needs to go in the trash. *sigh*
Luckily, there is another gal here who I "know" from another list. She sent me to the sewing shop she's used for years. They said they would look them over thoroughly and do, at minimum, basic cleaning, timing, etc. They will let me know if there are more problems than that. They also told me that they get the majority of their repair work for just this reason. The manager told me he doesn't think there is a moving company out there that knows how to pack sewing machines. I don't think he's wrong. :(
But I will say that Graebel has been very good to us. They didn't even blink when I told them there was a problem. And they are more than willing to make good on all the repairs. This is why I didn't stress myself out about packing the machines myself. I knew if they packed them and there was a problem, they would make good on it. If I packed them and there was a problem, I'd have to pay for all this out of my pocket. So it's really all right. I have lots of other things that I need to take care of right now, and don't really have time to be in my sewing room. Good news is that it ought to all be taken care of by the time the kids get rolling in school and I have more free time. ;)
Thanks for all the support. I knew y'all would be as distressed as I was about the whole thing. I just keep telling myself...this too shall pass.
Packing of my older machines, for which no original packing exists, will be done according to this site:
-- Kate XXXXXX R.C.T.Q Madame Chef des Trolls Lady Catherine, Wardrobe Mistress of the Chocolate Buttons http://www.katedicey.co.uk Click on Kate's Pages and explore! .
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