Re: New House Alarm - Am I locked out?

On May 3, 2:14 pm, "Picklesheimer" <n...@xxxxxxxx> wrote:
"Robert L Bass" <no-sales-spam@bassburglaralarms> wrote in messagenews:l-GdnWJPGs3DhqfbnZ2dnUVZ_oGlnZ2d@xxxxxxxxxxxxxx

True...but for under a hundred bucks Robert
can sell you a new board, you can program
it yourself and you're done. Probably be
cheaper than a service call too.

Correct. In this case, considering the way he
has been abused by the alarm company, I'd
do it for my cost. No one should have to
accept that kind of treatment from any company,
especially not one that is entrusted with his
security.

wrong, he's not trusting this company with his security. if he was there
would be no problem. he is trusting himself with his security and wants
them to do it for him without signing their contract. they won't do that.
that'd be like buying parts from you and not authorizing your credit card
payment page. you wouldn't do it either without that "contract" , would
you?

Wait, so you're equating them shutting off equipment that was paid for
and owned in full to Robert not wanting to give away free equipment?
The system was paid for and fully functional... then they shut it
down. I, the new owner, have no commitment to them beyond the fact
that I now own the equipment they installed and then subsequently
disabled. My offer of paying them to come out and correct the issue
was a gesture of good faith, nothing more. Since I own the equipment
and the system should have never been disabled in the first place, I
offered to pay the tech to come out and permanently resolve the
situation, which they refused. This was the part where they claimed
it is only illegal to lock you out of the system if the smoke
detectors are hooked into it. The fact is I shouldn't have to pay
them to come out because they shouldn't have disabled it in the first
place. I do not want them responsible for my security, given the poor
state of their customer service. I think I can do better on my own
with the help of the kindly people of this group, and there must
certainly be a better monitoring company I can go with when I choose
to do so.

.

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