Re: Take Over Practices

They may have tied into the existing devices but I didnt think they would
have done it for free. They pulled out the Maxis so they would have had to
put in all new expanders or another Maxis.

When I talked to my custmer she insisted she was happy with the service we
have given her over the (10) years but she liked the idea of a system that
would use a key-fob. She did say we should have let her know that the
system she had could have used keyfobs. I guess we could have retained her
if we only had kept her more informed on what her system could do.

We send out a newsletter to all of our customers about 6 times a year. It
dont look like to many people read them. Does anyone have a better way of
keeping their customers informed?

We charged her 15.00 per month for monitoring so I dont think price was an
issue. Im sure she is paying double that for her "free" system. Thanks for
all the great responses and I appreciate the objective points of view.

James B


"Everywhere Man" <alarminstall@xxxxxxx> wrote in message
news:1146204193.707960.114260@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Are you sure they didn't tie in the devices previously installed, and
did you ask the customer at what point they lost confidence in you? Was
the monthly fee you were charging them much higher than the new
company? Did they have a previous service issue with you? I highly
doubt a 'satisfied' customer will discard a 65 zone system for a 3 zone
system with fob just because the new system is "free". Something made
them jump ship.
Rather than worrying about the sleeping habits of the other company you
should be taking advantage of this situation and turning into a
learning experience. Losing this one account might be a good thing if
you make the proper adjustments so this doesn't happen with your other
clients.

J Barnes wrote:
I had one of my customers call me today to cancel service. It seems
another
company just happened to be in the neighborhood and had a promotion going
on. The promotion was a free alarm system with keyfob's. So my customer
decided to go with the new company and get the free system.

They pulled out my DSC Maxis panel that had 65 zones and put in a 2
door
and a motion lick n stick special. Im not sure how these guys can sleep
at
night when they do stuff like this.

James B



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