Re: Take Over Practices

Are you sure they didn't tie in the devices previously installed, and
did you ask the customer at what point they lost confidence in you? Was
the monthly fee you were charging them much higher than the new
company? Did they have a previous service issue with you? I highly
doubt a 'satisfied' customer will discard a 65 zone system for a 3 zone
system with fob just because the new system is "free". Something made
them jump ship.
Rather than worrying about the sleeping habits of the other company you
should be taking advantage of this situation and turning into a
learning experience. Losing this one account might be a good thing if
you make the proper adjustments so this doesn't happen with your other
clients.

J Barnes wrote:
I had one of my customers call me today to cancel service. It seems another
company just happened to be in the neighborhood and had a promotion going
on. The promotion was a free alarm system with keyfob's. So my customer
decided to go with the new company and get the free system.

They pulled out my DSC Maxis panel that had 65 zones and put in a 2 door
and a motion lick n stick special. Im not sure how these guys can sleep at
night when they do stuff like this.

James B

.

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