Re: Paying customer wakes up to CF alarm every morning

Many alarms can be programmed not to buzz on com-fail, but yet will display
the trouble on the keypad display in some manner (blinking led, FC display,
Comm Fail, Telco Trbl...whatever)...and of course the CS would know it
missed a test.


"Jen...tel" <poleclimber@xxxxxxxxx> wrote in message
news:1129845670.148958.86200@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| RHC, I understand what you are saying. I'm lost though over the
| comments that the company should do something over if the company
| liability lets them do it.
| Example for you. We install electrical monitoring equipment under
| orders of a NV NAC for home medical equipment. It's hooked to the
| phone lines and connects on a circuit before the breakers. If
| electricity is lost, it calls the utility and a buzzer goes off inside.
| The contract states it is to monitor the electric utility line, not
| just electricity. If the home disconnects electricity and installs
| alternative power (wind, generator, mule&wheel) we still need to
| maintain monitoring of the utility line so long as we are being paid.
| I know it's a nuisance and I know it could be moved to a circuit on the
| alternative power, but if it's for utility monitoring we have a
| responsibility to followr what is written not what the customer has. I
| can shut off the buzzer but that makes us liable should anything
| happen. If the customer cancel service we will have to turn off the
| entire thing. If the phones go down, a buzzer sounds until restored.
| The customer can silence the phone buzzer for 8 hours (it will report
| the silencing when service is restored) but the buzzer can never be
| disconnected even if they disconnect phone service. If it causes them
| problems, they need to get back phone service and utility electricity.
| As long as they are paying for the service, we must provide it and
| maintain it exactly as originally agreed. They can only have it as
| installed or cancel all service . I think that is what I'm asking of
| the alarm, if the alarm was installed with that feature set that way,
| and I disconnected phone service wouldn't i be the sole responsible
| person regardless of what I'm willing to pay or what the company is
| trying to do for me to get it to work?
|


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Relevant Pages

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