Re: Paying customer wakes up to CF alarm every morning

I remember some years ago, this lady came on the newsgroup and was
controversial for awhile. I can't remember the basis for the controversy,
but I distinctly remember raised hackles on the group for some reason or
another. I believe that she is or was part of the telephone industry.

Hmmmm....should I be saying.."welcome back Jen"...or what....:))

RHC

"Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:vAs5f.10$3i.467@xxxxxxxxxxxxxxxxxx
> well, we've always known she's annoying...now we know why...she can't
> read.
>
>
>
> "JoeRaisin" <joeraisin@xxxxxxxxxxx> wrote in message
> news:YQp5f.21833$nE2.16202@xxxxxxxxxxx
> | Haven't you read the posts?
> | He WANTS to pay for monitoring that he doesn't have so he can carry his
> | contract over to his new house "with real telephone service" and all he
> | wants is to have his system programmed to not call out.
> | On the systems we install that is as simple as zeroing out the receiver
> | line numbers.
> | He is not complaining that Brinks can't get his system working with
> | vonnage - he accepts that as a given. He accepts his responsibility in
> | the issue in that he is willing to pay for a service he can't receive
> | since it is his fault he can't receive it.
> | At this point our manager give him such a credit - but with our company
> | it never would have gotten this far.
> | Either Brinks needs a better training program or they need to get better
> | gear.
> |
> |
> | Jen...tel wrote:
> |
> | > Why should he get a big credit?
> | > Would you give a big credit if the alarm didn't work for 6 months
> cause
> | > they took out their doors and windows?
> |
> | We would if they kept calling and asking to have the zones deprogrammed
> | and we kept screwing it up.
> |
> | > Would you give a credit for an alarm not used for a year if they
> forgot
> | > the code?
> |
> | We would if they had called time and time again to get new codes
> | programmed and we kept screwing it up.
> |
> | > You wouldn't dream of it. So what's so diferent fom those and
> | > disconnecting phone service?
> |
> | I would agree with you IF he changed to vonnage and was simply
> | complaining that Brinks couldn't get his system to work with it... he
> | takse that as a given and accepts his responsibility in it. He just
> | wants the system programmed locally until he is out of this house.
> |
> | > He shut off his phone service and caused the alarm to have problems,
> | > that's his fault.
> |
> | He accepts that.
> |
> | Read his post and he still referes to his vonage
> | > crap as phone service. Slap him about the head and tell him to cancel
> | > his cable service, and get is alarm working the correct way, but you
> | > bait him on just because it's a big company.
> | > You would be crying a fit if every one of your customers asked you to
> | > cancel service and give a credit if they decided to cancel their
> | > electricty.
> |
> | Apples and oranges...
> |
> | Oh no I forgot, you would run out and buy them a generator
> | > and bring gas over every week so you look good to them. You're not
> | > fooling anyone.
> | >
>
>


.

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