Re: Paying customer wakes up to CF alarm every morning

Haven't you read the posts?
He WANTS to pay for monitoring that he doesn't have so he can carry his contract over to his new house "with real telephone service" and all he wants is to have his system programmed to not call out.
On the systems we install that is as simple as zeroing out the receiver line numbers.
He is not complaining that Brinks can't get his system working with vonnage - he accepts that as a given. He accepts his responsibility in the issue in that he is willing to pay for a service he can't receive since it is his fault he can't receive it.
At this point our manager give him such a credit - but with our company it never would have gotten this far.
Either Brinks needs a better training program or they need to get better gear.


Jen...tel wrote:

Why should he get a big credit?
Would you give a big credit if the alarm didn't work for 6 months cause
they took out their doors and windows?

We would if they kept calling and asking to have the zones deprogrammed and we kept screwing it up.

Would you give a credit for an alarm not used for a year if they forgot
the code?

We would if they had called time and time again to get new codes programmed and we kept screwing it up.

You wouldn't dream of it.  So what's so diferent fom those and
disconnecting phone service?

I would agree with you IF he changed to vonnage and was simply complaining that Brinks couldn't get his system to work with it... he takse that as a given and accepts his responsibility in it. He just wants the system programmed locally until he is out of this house.

He shut off his phone service and caused the alarm to have problems,
that's his fault.


He accepts that.

Read his post and he still referes to his vonage 
crap as phone service.  Slap him about the head and tell him to cancel
his cable service, and get is alarm working the correct way, but you
bait him on just because it's a big company.
You would be crying a fit if every one of your customers asked you to
cancel service and give a credit if they decided to cancel their
electricty.


Apples and oranges...

Oh no I forgot, you would run out and buy them a generator 
and bring gas over every week so you look good to them.  You're not
fooling anyone.

.

Relevant Pages

  • =?windows-1252?Q?Re=3A_Oil_Shock=3A_Analyst_Predicts_=24?= =?windows-1252?Q?7_Gas=2C_=93Mass
    ... Ruining their credit and possibly incurring legal problems for years ... It used to be fairly common knowledge that "taking something you couldn't pay for" is called "stealing it". ... house that they all knew the person could not afford. ... Since I know the rule of thumb was not to finance more than 25-30% I opted for much less money and much less house. ...
    (misc.transport.road)
  • Re: Paying customer wakes up to CF alarm every morning
    ... | Haven't you read the posts? ... | He WANTS to pay for monitoring that he doesn't have so he can carry his ... | At this point our manager give him such a credit - but with our company ... |> Would you give a big credit if the alarm didn't work for 6 months cause ...
    (alt.security.alarms)
  • Re: Dampness, Roof Leak in Mobile Home
    ... the details with Farmall holding the funds to pay the contractor ... why go through the trouble of moving it to someone's land if ... and it's only a 1000 sqft house, wouldn't clear enough to make it ...
    (misc.rural)
  • Re: Fwd, Since Apparently No Longer OT to RAMD... Chrismukah created
    ... "EVERYONE" who posts to this web site will now be identified as Mad ... around the chimney in said House in the hope and/or belief that St. ... The driver of the Vehicle appeared to be and in fact was, ... Said Claus was providing specific direction, ...
    (rec.arts.marching.drumcorps)
  • *Now that I own RAMD... Here are the new rules!*
    ... "EVERYONE" who posts to this web site will now be identified as Mad ... around the chimney in said House in the hope and/or belief that St. ... The driver of the Vehicle appeared to be and in fact was, ... Said Claus was providing specific direction, ...
    (rec.arts.marching.drumcorps)