Re: Windows Won't Open
- From: Grinder <grinder@xxxxxxxxxxxxxxxx>
- Date: Wed, 22 Aug 2007 23:53:12 GMT
patetc wrote:
I am trying to help my young grandson with his laptop, a Compaq
Presario R3200. Windows will not open. I get a screen for booting in
safe mode but it won't boot. A blue screen flashes by so quickly I
can't see what it is.
I've tried restoring defaults in the Bios and testing the HDD, which
tested ok.
How can I get to the command prompt so I can look at what may be
causing the problem? I am not familiar with this computer at all.
Grinder wrote:
Booting the computer with an xp installer, and selecting the repair console is basically what you've asked for.
patetc wrote:
> Will this erase everything on the computer? I know he
> has a lot of photo and music files that I don't want him
> to lose.
No. Just booting into the repair console will not wipe out user data. Note that going to the repair console is different than to a "repair install" which will overwrite files in the system directory in an attempt to fix a broken install. Neither operation should affect your user files (any more than they may already be affected by a failing/corrupt hard drive) in any way.
I'm not sure what you're hoping to find from the command prompt, but getting to the repair console is essentially that.
.
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