Re: Lawsuit highlights the vagaries of eBay feedback

On Mon, 21 Aug 2006 21:57:12 -0400, Tony Cooper <tony_cooper213@xxxxxxxxxxxxx>
wrote:

On Mon, 21 Aug 2006 21:19:14 -0400, TyMeDwn1st <TyMeDwn1st@xxxxxxx>
wrote:

On Mon, 21 Aug 2006 19:49:37 -0400, Tony Cooper <tony_cooper213@xxxxxxxxxxxxx>
wrote:

On Mon, 21 Aug 2006 18:13:22 -0400, TyMeDwn1st <TyMeDwn1st@xxxxxxx>
wrote:

On 21 Aug 2006 14:56:13 -0700, URU1959@xxxxxxxxx wrote:

http://www.boston.com/business/personaltech/articles/2006/08/20/lawsuit_highlights_the_vagaries_of_ebay_feedback/

That's two from you. <plonk>

Why is this offensive to you? It's on-topic, not spam, and
interesting in a way. Much more on-topic that a photo of a frog.

I kill-file topics and posters for many reasons. "Offensive" is only one of
them; I also include boring, spammish, cross-posted, obnoxious, and a couple
other adjectives, depending on my mood.

What's it to you?

Curious. Nothing else. I was surprised you objected to it. It was a
somewhat interesting news story, much more on topic than the usual
ones cited one about a man with three ears or some other excess bits,
and didn't have a whiff of spam to it. Not what I would expect you to
object to.

I thought maybe I missed something about the link.

No. I'm just in an overly snippy mood tonight. My apologies.

It was a long, late workday for me. Among the gems of my calls today was a
member who was quite unhappy with us because *we* evidently had some bit of her
information wrong in our records. Seems she tried to make a purchase online
using a debit card and got an email from the vendor explaining that the purchase
had been cancelled since her billing address could not be verified by Visa.

Me: Can you verify your addresss for me?
Her: yada yada
Me: Well, that's what we have in our records here. Let me just double-check
with the Visa computer to make sure that everything is correct there.
Yep, they have the correct address, too.
Her: Well, SOMETHING must be wrong with your records!
Me: :::pondering::: So when you filled out the website information and you
were asked for your billing address, you *did* enter the same home
address we just talked about, right?
Her: <pause> Well, no. I used the address for the branch where I opened my
account. I mean, that's where my bills would come from, right?
Me: <stifled sigh>



--
Ty
Who is mostly just a
slightly skewed
Donna Reed


The more you can increase fear of drugs and crime,
welfare mothers, immigrants and aliens, the more
you control all the people.
- Noam Chomsky
.

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