Re: UPDATE: Advice sought re: Untrustworthy Seller


"aka Bob" <akabob@xxxxxxxxxxxxxxxxxx> wrote in message
news:c59h82d0vlkk77arr1mupq0ehntboeat0f@xxxxxxxxxx
On Thu, 08 Jun 2006 11:16:57 -0400, TyMeDwn1st <TyMeDwn1st@xxxxxxx>
magnanimously proffered:

On Thu, 08 Jun 2006 14:59:35 GMT, "Kris Baker" <kris.baker@xxxxxxxxxxxx>
wrote:


"aka Bob" <akabob@xxxxxxxxxxxxxxxxxx> wrote in message
news:1tff829f4tskqijulvtlrtiat6bqvcehsa@xxxxxxxxxx
On Wed, 07 Jun 2006 12:41:34 +1200, Robert Feigel
<akabob@xxxxxxxxxxxxxxxxxx> magnanimously proffered:

I'm a buyer. Not a big buyer, but I've purchased around seven items on
Ebay and this is the first time I've run into this sort of thing and
would appreciate some advice on how to take it from here.

Following some good advice I got here, I've registered a dispute with
Ebay, which transferred the whole thing to PayPal since that's how I
paid.

Although it's difficult to understand her diatribe (mixed with God
Bless You's which sound more like a curse), it appears the seller has
responded by offering me a partial refund and offered to withdraw her
negative (albeit unintelligible) feedback on me if I withdraw mine on
her.

I have refused her offer of a partial refund and the whole thing has
now gone into something called Square Trade mediation.

She may or may not come back with the offer of a full refund, but I'm
of two minds about letting her squirm out of it so easily.

So far, the whole thing has cost me $29.00 and I'd like to get that
back. But this woman is cheating other people and getting away with it
... and that seems a small amount to pay for exposing a fraud.

If I should decide to stick with my negative feedback and turn down
any further offers of a refund, do you think my one negative feedback
would make any difference? I'd like to think so.

Please stand your ground. YOU got into this mess, because she's played
the same trick on other buyers who complained: "I'll give you a refund
ONLY if you withdraw that negative". So when you bought, you saw a
seller
with a 100% feedback score, which really should have been much lower.

That falls under eBay's "feedback extortion" rule. You can turn her in
for
that (separately, I think).

Any seller who checks your feedback, will see what happened (and we can
help
you craft a reply to her reply....don't rush that).

You're doing the right thing. Stick with it. You'll get your money
back
without fall for her extortion.

Next time, don't leave the feedback until everything's resolved.

Bob, Kris is primarily a seller, so let me just tell you -- as a buyer --
that
her advice is well worth following.

The seller you're dealing with has a verifiable track record of getting
unhappy
buyers to withdraw her well-earned negatives. We had to do some serious
searching to uncover her negs and neutrals, something newer buyers don't
usually
know how to do or why it should be done. Stand your ground, and leave
your
negative in place.

Yes, it will drop your own FB rating for a while, but very few sellers
ever
check a buyer's FB, and if they do it will be *glaringly* obvious that you
ran
into a nutcase seller. Kris is right about your response, too: there are
folks
here who can tell you how to get the calmest, most rational, most factual
response possible. It's absolutely essential that you stick to the high
ground
on this -- no name calling, no allegations of craziness, no "LIAR!" sort
of
things.

Hang in there, work the refund process fully, and keep us up-to-date as it
goes
along.

Thank you both for your advice, Kris and Ty. I will certainly take it.
I almost responded to the seller's FB, but I'm glad I waited.

In the meantime I'm waiting to be contacted by a mediator after
receiving the follow messages:

Dear Mr. Feigel,

The other party has requested and paid for a SquareTrade Mediator to
help finalize the resolution of your dispute. A Mediator is being
assigned to the case. You will receive another email notice from us
after the Mediator reviews the case.

PLEASE NOTE: If you do not respond to the mediator, even to tell us
that you do not want the feedback you left for the other party
withdrawn, eBay policy will allow the withdrawal of that feedback.

Sincerely,

SquareTrade Customer Support

Geez, doesn't a SquareTrade Mediation cost about $20 or $25?
And we're talking about a $29 item?

This IS all about the feedback removal.

Please stay firm. I've never been involved in a mediation,
maybe someone else here has. All I can advise is to make
sure you follow the directions, and respond clearly and
concisely. "I received a cheap plastic item that does not
match the description in the auction. I do NOT wish to
withdraw the negative, although I do want to receive my
money back. I will return the item upon direction to do so."

Kris


.

Relevant Pages

  • Re: UPDATE: Advice sought re: Untrustworthy Seller
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