Re: Stamps.com Warning
- From: "Stamps.com Support" <polylerus@xxxxxxxxx>
- Date: 22 May 2006 15:00:28 -0700
We'd be happy to respond to this claim. This is a problem that lies
with PayPal rather than Stamps.com.
Customers using PayPal MasterCard Debit Cards are seeing what they
believe to be duplicate charges for single Stamps.com purchases on
their online statements.
This is in fact not a case of double billing but a result of a PayPal
policy set up to detect possible fraudulent activity. In other words,
PayPal looks at potential fraudulent transactions and allows the
authorization to bill but does not bill the actual transaction.
The transaction is left in a "Pending" state that reserves the
authorization amount from the customers balance. After a few days,
when PayPal no longer considers the transaction to be fraudulent, the
transaction is billed but the original authorization status is not
updated and remains in the "Pending" state. If the customer
receives a paper statement, they can wait to verify that these pending
auths have dropped off and they were only billed for one transaction.
Therefore, from the perspective of a customer looking at his or her
online statement, it will appear that he or she was billed twice.
Regards,
Peter Carr
Office of the President
Stamps.com Postage Group
Terry Bullard schrieb:
This post is to those of you who use stamps.com as I do. Lately their
postage purchase servers have been double charging for blocks of
postage you are buying on what seems to be a random basis. This has
happened to me twice in the last 5 days, a $50 block and a $100 block
just now. Their money requests will appear at different times,
sometimes 10 minutes apart sometimes 2 hours apart, each request is for
the exact amount of the block you originally requested. The catch is
that your postage available will only be for the amount you originally
requested and the duplicate request stamps.com sends is withdrawn from
your account but it is not made available to you as postage, it's
simply gone. Stamps.com did not reply to my original complaint on the
$50 block but it did credit my account for a $50 pending, a $50 charge
that was made two days prior.
Stamps.com has been great in the past but what they have going now
sucks. All who use Stamps.com should check out your withdrawn amounts
and look for problems, it would be very easy to over look this problem.
Those who have had problems, please contact me.
Terry Bullard - terrybullard@xxxxxxx
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- References:
- Stamps.com Warning
- From: Terry Bullard
- Stamps.com Warning
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