Re: Is my postage charge too high?

Tom Canavan wrote:
I recently sold an item to a UK customer who asked for it to be sent by Special Delivery.

I charged him £5.50 for this. The actual postage cost was £4.25 and the £1.25 was for the postal packaging, time to prepare and take the item to the post office etc.

The buyer has contacted me wanting a refund of the £1.25 because he feels this is excessive, and is telling me he will give me a negative feedback because I am not willing to do this.

I do not state anywhere on my action that I only charge actual postage costs and I think that £1.25 is not excessive for the time and effort in preparing the order.

I'm looking for some advice on how you would deal with this situation.

Thanks,

We have a one million dollar minimum postage fee on all UK shipments.

This works for us.

--
Many thanks,

Don Lancaster voice phone: (928)428-4073
Synergetics 3860 West First Street Box 809 Thatcher, AZ 85552
rss: http://www.tinaja.com/whtnu.xml email: don@xxxxxxxxxx

Please visit my GURU's LAIR web site at http://www.tinaja.com
.

Relevant Pages

  • Re: Is my postage charge too high?
    ... Special Delivery. ... The actual postage cost was £4.25 and the ... £1.25 was for the postal packaging, time to prepare and take the item ... I do not state anywhere on my action that I only charge actual postage ...
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    ... The actual postage cost was £4.25 and the ... feedback because I am not willing to do this. ... I do not state anywhere on my action that I only charge actual postage ... of reading LARGE BOLD letters in the auction details. ...
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    ... The actual postage cost was £4.25 and the ... £1.25 was for the postal packaging, time to prepare and take the item to ... I do not state anywhere on my action that I only charge actual postage ... Report him for feedback extortion and neg him ...
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  • Is my postage charge too high?
    ... I recently sold an item to a UK customer who asked for it to be sent by Special Delivery. ... The actual postage cost was £4.25 and the £1.25 was for the postal packaging, time to prepare and take the item to the post office etc. ... I do not state anywhere on my action that I only charge actual postage costs and I think that £1.25 is not excessive for the time and effort in preparing the order. ...
    (alt.marketing.online.ebay)
  • Re: Is my postage charge too high?
    ... The actual postage cost was £4.25 and the ... £1.25 was for the postal packaging, time to prepare and take the item ... I do not state anywhere on my action that I only charge actual postage ... If ya wanna see excessive shippuing cost check this out.. ...
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