Re: Is my postage charge too high?
- From: Steve <steve@xxxxxxxxxxxxx>
- Date: Fri, 31 Mar 2006 10:04:14 +0100
On Fri, 31 Mar 2006 08:28:39 +0100, Tom Canavan wrote:
I recently sold an item to a UK customer who asked for it to be sent by
Special Delivery.
I charged him £5.50 for this. The actual postage cost was £4.25 and the
£1.25 was for the postal packaging, time to prepare and take the item to
the post office etc.
The buyer has contacted me wanting a refund of the £1.25 because he
feels this is excessive, and is telling me he will give me a negative
feedback because I am not willing to do this.
I do not state anywhere on my action that I only charge actual postage
costs and I think that £1.25 is not excessive for the time and effort in
preparing the order.
I'm looking for some advice on how you would deal with this situation.
Thanks,
Report him for feedback extortion and neg him
--
Steve
?wollof ot drah yllaer sdaerht sekam gnitsop-pot taht erawa uoy ereW
.
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