Re: Insurance Claim

X-No-Archive:yes
Kris Baker wrote:

*Too much* packing/cushioning causes stresses to transfer
to the item itself, causing it to burst.

I agree. You need it but you do not want it tightly packed.

We used to test this in the packaging and packing design
courses we QA folks had to attend.

I don't know what QA is unless questions and answers.

I have a small retail antiques shop and have been packing and shipping
things for quite awhile,and I believe do pack very well.

A customer returned an item to me last year, and "to be
safe" put so much bubble wrap around it that all I got
was a boxful of shattered pottery....inside a slightly-bent
box.

Ii can understand this. Trust me on this one, I am a good packer as
have dealt in pottery full time now for over 23 years.

You're right that I didn't read how the customer discarded
the packing....which makes NO sense to me, because
the PO is not supposed to even accept a claim under
those circumstances.


I agree!

The PO *does* discard the item, though, once the claim
has been filed, because they do not have room for everyone's
garbage lying around. The claim goes to another office
anyway.

Right It was sent to me and hten I gave it to my postmaster.

If the PO believed your customer, they'd have paid her
over-the-counter.


Really???? I was told that she owuld file a claim they would send it to
me, I would bring the claim and the insurance receipt to my po and then
they would take care of the claim.

I did tell my postmaster that she only paid $48,00 for it NOT the $65
she was claiming (of course on a $1.30insurance she would only get $50
anyway, BUT I wanted her to only get the $48)
You could always counter-attack by filing a mail fraud
claim.....but if I were you, I'd just get rid of her by doing
what a *real* business would do: satisfy her, and block her.


That's what I did. I only did this though as the money was NOT coming
out of my pocket to satisfy her. There is no way she would have gotten
a refund from me at all as she was far too annoying.
I should mention though that I strive to have my employees and myself
have good customer relationships, and if a customer acts cordiall they
willl be treated well, and money returned no problem.


Kris

Hannah

.

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