Re: Most of eBay's Policies, are only deception, duplicity and deceit.


Steinar wrote:
> Non-selling-sellers have right to falsely report the items as Unpaid Items!

What a coincidence! I just had this debate with a bunch of eBay sellers
over in eBay forums. :-)

Steinar is correct. False UIDs are filed every day. A common and
blatant example is the seller who refunds a payment immediately saying,
"I'm not gonna sell at such a low price." He then files a false UID and
gets his FVF credit. The innocent buyer gets a strike and has to appeal
it.

Disingenuous sellers have told me, "Well, if the payment was refunded,
then the buyer effectively DID NOT pay." Right... "effectively." The
seller refunded money that the buyer never paid to him. So where did
the money come from?

eBay has a FVF credit abuse policy:

http://pages.ebay.com/help/policies/fvf-abuse.html

"eBay policy does not permit members to abuse the Unpaid Item process.
Sellers may not file for a Final Value Fee credit on a transaction
where the buyer paid for the item."

Note that the last sentence does NOT continue, "... unless payment has
been refunded." If the buyer pays (in full), the seller is not
permitted to file for a FVF credit. He is not permitted to file a UID -
the only way he can claim a FVF credit - against a buyer who actually
paid. Period.

There's a link on that policy page to report violators. More buyers
should use it.

eBay spells out the sole reasons for which a seller may file a UID to
receive FVF credit:

http://pages.ebay.com/help/sell/credits.html

As a seller, you can request a Final Value Fee credit for the following
reasons:

* High bidder/buyer did not respond after you attempted to contact
them (please allow at least seven days for them to respond).
* High bidder/buyer "backed out" and didn't buy the item.
* High bidder/buyer's check bounced or they placed a stop payment
on it.
* High bidder/buyer returned the item and you issued a refund.
* High bidder/buyer could not buy the item due to family or
financial emergency.
* High bidder/buyer claimed the terms were unacceptable.

These reasons do NOT include "I refunded, but never delivered the
item." Yet sellers routinely get FVF credit despite their
non-performance, and give strikes to buyers who paid in full.

eBay is knowingly ignoring its own policies. Steinar says he's pursued
this matter for a year, all the way to Bill Cobb's office, to
absolutely no avail. There can be no question of this being a
communication glitch, or a matter of inadequate training of staff. It's
a blatant and willful violation of eBay's agreement with its members.

The same sellers who make the ludicrous "a refund means he never paid"
argument also claim that a seller deserves FVF credit whenever he
doesn't get to keep the buyer's money. Excuse me? A seller who doesn't
deliver the goods deserves to keep eBay's money? Then why doesn't he
deserve to keep the buyer's money?

They also claim, "It's not the seller's fault if a shipped item gets
lost, so he should get his fees back." What does eBay have to do with
lost shipments? Why should a buyer get a strike because the seller's
carrier lost a shipment? Who is ultimately and inescapably responsible
for getting an item to its buyer?

These sellers say it's OK to file a false UID because "that's the only
way the system provides a seller to get his FVF fees back." Hello? Read
the policies above! Collectively, they plainly mean that if a seller
gets paid and does not deliver, he is forbidden to try to get his fees
back.

Why should a non-performing seller be rewarded with a FVF credit?

Why should a buyer who paid in good faith be rewarded with a UPI
strike?

Why should that buyer be grateful that eBay granted him the "courtesy"
of a "one-time" reversal instead of slapping the *** out of the lying
seller who put the buyer to this undeserved trouble?

I'm glad you posted your experience, Steinar. A bigger and
longer-lasting stink needs to be made about this matter.

.

Loading