Re: What is best practice for lost in post items?

Crazy Dog wrote: 
Gini wrote:

"Steve" <hj2khrk2hrjk32@xxxxxxxxxxxxxxxxxx> wrote in message news:BdqdnTBjZcqrZwzeRVnyjw@xxxxxxxxxxxxxxxxx

Hi, I've been using eBay for a few months (in UK) to sell items and have had no lost items until just now. I've sold something to a lady and after a few days of waiting, she's not received her goods.

I have Royal Mail's Recorded Delivery slip and the insurance pretty much covers the cost of the item. What is the eBay best practice in this regard? Is it best to e-mail the recorded delivery details to the buyer and let her persue Royal Mail or should I refund the buyer and chase Royal Mail for the compensation myself. 


====
I refund the buyer immediately and have the post refund to me.
====


However, if the item has only been missing for a few days it is far too early to consider it lost.

Ditto to both the above. Here in Canada, the post office doesn't consider it lost until it's been at least 30 days (regardless of how fast the delivery time was supposed to be). Check with the post office for when you can file a claim. Tell her you'll refund her money on that day (because this is the day when the post office's position on the matter changes from "it's still likely to be delivered" to "it's not likely to be delivered"), then make the claim yourself after refunding her.
.

Relevant Pages

  • Re: Paypal
    ... issued a refund to him when he provided the posting info to them. ... I said but I was in America how can I take delivery? ... I would email the buyer but contact between us in the past has been ...
    (uk.people.consumers.ebay)
  • Re: Got my first PayPal dispute today.
    ... I just received my first PayPal dispute from a buyer who did not receive ... The item was shipped out via priority mail with delivery ... If the item did not show up I would have given a refund, ... through the USPS web site I'm safe right? ...
    (alt.marketing.online.ebay)
  • Re: My first Paypal dispute as well
    ... Buyer paid promptly by Paypal. ... he can wait for his refund until I've got mine. ... > were up I made my claim against the Post Office and sent it off. ... > delivery had been made, but "wouldn't get away with it many times". ...
    (uk.people.consumers.ebay)
  • Re: Extortion is here ( with new E bay rules)
    ... you are able to claim a refund on the postage. ... I doubt that many buyers of small priced items would be willing to pay extra for Special Delivery - so having to deal with delayed next day delvery refunds is not going to happen often, ... It is hardly extortion for a buyer who has paid extra for next day delivery to request that the extra is refunded - should the item not be delivered next day. ...
    (uk.people.consumers.ebay)
  • Re: Buyer reports non-delivery, when to refund?
    ... That is not the problem of the buyer. ... > before the Royal Mail confirm it's lost though. ... Tell him you'll refund him when it's confirmed that they'll pay out. ... > the buyer and sent it Special Delivery - definitely going to be the ...
    (uk.people.consumers.ebay)