Re: Netgear WNR845B Failure and Simultaneous PPPOE Failure??

Dave Lee wrote:
Re: Attached

After leaving for a couple of hours, I came back to "my problems".
Things had changed - specifically

1) I had lost my wired ethernet connection
2) Suddenly lights on my router that had been totally dead were alive
again
So I (yet again) did a hard re-set of pretty much everything in
sight. And now everything is working.

Who knows what the real problem was.

dave

"GlowingBlueMist" <GlowingBlueMist@xxxxxxxxxxxxxx> wrote in message
news:4b1801cb$0$65836$892e0abb@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Dave Lee wrote:
In #1 below I made a serious mis-statement. "The activity lights on
the modem are all off" should have read "the activity lights on the
ROUTER are all off ..."

My apologies.

dave

"Dave Lee" <DaveLeeNC@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:-a2dnXtrL5O3RorWnZ2dnUVZ_hKdnZ2d@xxxxxxxxxxxxxxxx
We had some kind of power glitch last night (had to reset all our
digital clocks, etc). And I had no Wireless connection to either of
our Laptops (running Vista - pretty standard stuff) this morning.

Our router (connected to a Time-Warner cable modem) would appear to
be pretty much 'dead' and my wife's wired ethernet connection both
seem to be suddenly defective based on the following information.

1) The amber 'link' light on my cable modem, which goes on with a
connection to a live client (like one of my laptops or my router)
is off when connected to the router. It is on (and/or blinks with
activity) when connected to MY laptop. I have done a number of hard
resets (unplug for several minutes and plug back in) to the router.
The activity lights on the modem are all off (other than the 4
wired connection lights which are on) when connected to the router
(and work fine connected to MY laptop). 2) Neither of the laptops
sees a wireless signal from the wireless
router 3) I don't have a problem connecting my laptop directly to
the cable
modem and getting connected

4) I can't connect my wife's laptop (via ethernet wire) to the
cable modem. The amber activity light on the cable modem comes on,
but nothing happens (and the light never blinks indicating
activity). "Network and Sharing" shows a connection to an
"unidentified network" and the internet connection is X'ed out.

5) Re: #4 above, when I take the 'connect to a network' path on my
wife's laptop, and enter my ISP's Username and Password, I get a
failure and 'Diagnose the Problem' yields "did not find any
problems ...". 6) Re: #5 above - if I disconnect the internet
connection (as in plug the ethernet wire from my wife's laptop),
the symptoms are identical which leads me to conclude that this
'problem diagnosis path' doesn't detect anything outside the
'walls' of the computer. And makes me wonder just exactly what it
does detect. I think (but don't actually recall specifically) that I
have
connected my wife's laptop via direct ethernet wire (maybe not, but
I am relative certain that I have done this a couple times in the
past). Assuming that this is true the data would indicate that
somehow my wife's laptop's ethernet connection has died and
additionally my router has died. But I am really suspicious of
'simultaneous failure' answers to problems like this (and I am not
a particularly network savvy person). Suggestions on where to go
(other than replace a laptop and a
wireless router, which is what the data indicates to me)?

Thanks.

dave

I'd start with just the cable modem, one PC and a direct Ethernet
connection. Call your internet provider and have them run you
through the procedure to attach a computer to the cable modem. With
the kind of power surge you experienced it's possible the cable
modem has lost it's configuration. They can talk you through
setting things back up. Don't even mention the router or they will
get cranky and refuse to help you with the cable modem. I suspect
the PPOE settings or Ethernet settings are configured incorrectly in
the cable modem, if it has not actually been damaged by the power
surge. Get that working and you can then think about the router and
wireless
connection. It could be something as easy as the router needing to
be hardware reset, the little hard to find button and then
reprogrammed. It may have lost it's configuration, including the
wireless settings. As for testing the laptop, take one over to the local
library and
see if it will connect to their wireless connection if they have
one. If they don't have one visit a coffee shop or other location
that advertises free internet and test it there. Some might even
offer an Ethernet connection to test with if you talk to them nice...

Glad you were able to get things going again. If it happens again I'd give
this a try as it has helped others with similar problems, especially when
nothing is physically damaged. Power down everything, PC, Router, Cable
Modem. Then power on only the Cable modem and wait for all the lights to
stabilize, say a couple of minutes or so. After that power on the router
and wait for it's lights to stabilize. Last power on a PC and see what it
can access, if anything.

On many devices the actual sequence of "powering" on the devices can make a
big difference on how the devices connect to each other as they pass
information back and forth.


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