Re: Netgear WNR845B Failure and Simultaneous PPPOE Failure??

Dave Lee wrote:
In #1 below I made a serious mis-statement. "The activity lights on
the modem are all off" should have read "the activity lights on the
ROUTER are all off ..."

My apologies.

dave

"Dave Lee" <DaveLeeNC@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:-a2dnXtrL5O3RorWnZ2dnUVZ_hKdnZ2d@xxxxxxxxxxxxxxxx
We had some kind of power glitch last night (had to reset all our
digital clocks, etc). And I had no Wireless connection to either of
our Laptops (running Vista - pretty standard stuff) this morning.

Our router (connected to a Time-Warner cable modem) would appear to
be pretty much 'dead' and my wife's wired ethernet connection both
seem to be suddenly defective based on the following information.

1) The amber 'link' light on my cable modem, which goes on with a
connection to a live client (like one of my laptops or my router) is
off when connected to the router. It is on (and/or blinks with
activity) when connected to MY laptop. I have done a number of hard
resets (unplug for several minutes and plug back in) to the router.
The activity lights on the modem are all off (other than the 4 wired
connection lights which are on) when connected to the router (and
work fine connected to MY laptop). 2) Neither of the laptops sees a
wireless signal from the wireless
router 3) I don't have a problem connecting my laptop directly to the
cable
modem and getting connected

4) I can't connect my wife's laptop (via ethernet wire) to the cable
modem. The amber activity light on the cable modem comes on, but
nothing happens (and the light never blinks indicating activity).
"Network and Sharing" shows a connection to an "unidentified
network" and the internet connection is X'ed out.

5) Re: #4 above, when I take the 'connect to a network' path on my
wife's laptop, and enter my ISP's Username and Password, I get a
failure and 'Diagnose the Problem' yields "did not find any problems
...". 6) Re: #5 above - if I disconnect the internet connection (as in
plug the ethernet wire from my wife's laptop), the symptoms are
identical which leads me to conclude that this 'problem diagnosis
path' doesn't detect anything outside the 'walls' of the computer.
And makes me wonder just exactly what it does detect.

I think (but don't actually recall specifically) that I have
connected my wife's laptop via direct ethernet wire (maybe not, but
I am relative certain that I have done this a couple times in the
past). Assuming that this is true the data would indicate that
somehow my wife's laptop's ethernet connection has died and
additionally my router has died. But I am really suspicious of
'simultaneous failure' answers to problems like this (and I am not a
particularly network savvy person). Suggestions on where to go (other
than replace a laptop and a
wireless router, which is what the data indicates to me)?

Thanks.

dave

I'd start with just the cable modem, one PC and a direct Ethernet
connection. Call your internet provider and have them run you through the
procedure to attach a computer to the cable modem. With the kind of power
surge you experienced it's possible the cable modem has lost it's
configuration. They can talk you through setting things back up. Don't
even mention the router or they will get cranky and refuse to help you with
the cable modem. I suspect the PPOE settings or Ethernet settings are
configured incorrectly in the cable modem, if it has not actually been
damaged by the power surge.

Get that working and you can then think about the router and wireless
connection. It could be something as easy as the router needing to be
hardware reset, the little hard to find button and then reprogrammed. It
may have lost it's configuration, including the wireless settings.

As for testing the laptop, take one over to the local library and see if it
will connect to their wireless connection if they have one. If they don't
have one visit a coffee shop or other location that advertises free internet
and test it there. Some might even offer an Ethernet connection to test
with if you talk to them nice...


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