Re: New 2wire at&t DSL install
- From: w_tom <w_tom1@xxxxxxx>
- Date: Thu, 11 Oct 2007 17:24:10 -0700
Like Jeff, I also cannot get enough details. However, most of those
details are completely useless - tell us nothing useful - until
fundamental information is established such as dB signal strength or
signal to noise ratios. I went laser beam direct to where your tech
support should have started if their management had properly trained
that tech support AND management (for both router and your computer)
had provided essential support utilities. Demonstrated is how a
consumer becomes a victim because essential information and tools were
Breaking a communication problem down into parts starts with signal
strength - and not with anything that was done previously. That
information should be found in the router's server page (too often not
found) and is provided by WiFi utilities for better computers. IOW
if your computer or WiFi manufacturer does not provide such
fundamental dB numbers, then get or borrow one that does provide basic
facts. One responsible example is provided with all Dells.
Somehow, you must establish signal strength integrity. That means
getting your computer to work with another known WiFi network. Or
borrowing a computer from a more responsible manufacturer that does
have a useful WiFi utility - does report dB signal strength.
Even with Windows (and no IP addresses properly or improperly set,
encryption on or off, no channel changes, etc), see WiFi's SSID on
Windows' Wireless Internet or "View Available Wireless Networks"
page. Less useful is same information in OSX. Either way and using
grossly insufficient information - how far away is computer taken
before that network SSID name is lost? Number of feet separation - a
'walk away' test - is a useful number.
Most of above was to summarize details for others who are following
Your utility, stated in percentages (even less useful than '5
bars'), says that with greater distance between a computer (client)
and base stations, then signal drops off so quickly to below -80 dB in
only 30 feet. If I understand your post, you have two base stations
- a 2wire 2701 and a Netgear. As you 'walk away', the Netgear signal
gets weaker but remains strong enough to maintain what is probably
reported as 100% data transfers. Not a good number - but at least
something to work with. Meanwhile, the 2wire 2701 data signal was
already so pathetic weak as to even drop below 100%. That could be a
symptom of a transceiver disconnected from its antenna. The symptom
could not be more obvious. Responsible tech support should have
identified that symptom and laser beamed in on the problem in less
than a minute. Problem was that simple.
Transceiver inside the 2wire 2701 is somehow 100% defective as best
we can tell by kludging a diagnostic utiliity - the 'walk away'
test. Why so much changing of things completely irrelevant such as
channel change, IP address, etc? No basic diagnostic utilities
reporting useful numbers and tech support devoid of any training.
Nothing involving IP address, signal changes inside the WiFi base
router, etc should have even been considered by any tech until signal
strength had been even considered. A perfect example of complexity
only because a problem was not broken down into parts. You are a
victim of gross technical stupidity from both the WiFi support utility
designer, from its tech support, and from a computer that also does
not provide dB numbers is a WiFi utility program. You had to perform a
'walk away' test because so many others did not do their jobs. But
then decades ago, Barbie said, "Math is hard." This was a simplest
problem made complex because simple diagnostic utilities AND trained
tech support was not provided.
Who was the 2wire 2701 tech support and what computer manufacturer
did not provide useful WiFi diagnostic utilities? What brands should
be all be avoiding?
On Oct 10, 8:05 pm, d...@xxxxxxxxxxxxxxxx wrote:
But Jeff likes lots of details ;-)
And then you wander off in a different complex direction of what you would
like to see, but isn't available. That's not very helpful, either.
Why would he instruct you to increase signal power from 4 to 10?'cause it's there. A knob he could twiddle.
I think that's true. The "confusing" in the first posting was the trail
that he was carving, that I was following. Set this, that, and the other
thing on my computer to defaults, clearing cookies, configurations, turning
off firewalls, and other "third party apps", in the hope that one of them
might cure his broken hardware.
Claiming that ping times of 900mSec were because of something on my
computer is ludicrous. It might have happened once upon a time, on
someone's computer. No ping? Maybe. Slow ping? I'm thinking not.
Today, I took the router home. Using an add-on client that
expresses signal strength in percentages, I see that my Netgear (channel
11) and the 2wire (channel 1) are both at "100%" with the routers about 10
feet apart, 5 feet from the laptop. As I walk away, the Netgear stays at
"100%" while the 2wire drops to 80 within 10-15 feet, 60 at 30 feet, and
then disappears, the Netgear still at 100%.
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- From: dold
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