Re: Very Basic Router Question

phil6666 <phil6666@xxxxxxxxxxxx> hath wroth:

When I lost my internet connection, I quickly eliminated the router
and connected the PC directly to the cable modem.

Internet connection remained unavailable for 2 minutes, when it came
back without my doing anything.

I then put the router back in the loop and connection remained stable
as it still remains, 3 hours later.

That's totally useless. If you didn't get a connection at any time
when connected directly to the modem, you haven't eliminated the
router as a possible problem. Since the connection is work right now,
let's try it. Turn OFF the modem and then turn it back on. Connect
the CAT5 cable from the PC to the modem. Run:
start -> run -> cmd <enter>
ipconfig
Do you have a routeable IP address? Or does it say 169.254.xxx.xxx?
If it says 0.0.0.0 or 192.168.xxx.xxx, then run:
ipconfig /release
(wait a few seconds)
ipconfig /renew
ipconfig
Now do you have an IP address?

Note that I'm assuming that you're NOT using the USB port.

I have an old Motorola SB4200 Surfboard modem and don't seem to be
able to find anything about how to check signal strength or
diagnostics, at least on their website!!??

Umm, try again at:
<http://broadband.motorola.com/consumers/support/default.asp?supportSection=DiscontinuedProducts>
Search for the SB4200 section. It should be in the user guide or FAQ.
Well, maybe not. Try this:
1. Setup your PC for a:
static IP address of 192.168.100.25
gateway = blank
netmask = 255.255.255.0
2. Try:
ping 192.168.100.1
If that works, try:
http://192.168.100.1
According to various web site, the SB4200 has an internal web page at
this IP address.

This is interesting:
<http://www.dslreports.com/forum/remark,14686588?hilite=sb4200>
<http://www.dslreports.com/forum/remark,15652860?hilite=sb4200>
It's not the first flakey SB4200 that someone found that has had
problems.


You can can get signal level statistics from your modem status page.
Not sure about that at all......

I am. Google finds numerous articles mentioning statisitics and the
SB4200.

My setup has been rock-stable for years......both TV and internet, but
has had these intermittent problems for the last month or so. No
splitters or amplifiers.

Yeah right. Assumption, the mother of all screwups. Kindly check
your connections, even if you think they're perfect.

I don't think it's on my end, but that's hard to prove.

Actually, it's fairly easy by substituting different hardware and
taking the house wiring out of the puzzle. Can you run a coax cable
from the SB4200 directly to the cable point of entry?

(The last problem I had was intermittent log-in timeouts with my email
accounts. RoadRunner suggested that I do everything under the sun,
include reformatting my HD and calling in experts. Long story short,
our town had a power failure, once it was restored, I had even more
email problems that night, but the next day it was back to perfect.
NOTHING at all was changed on my end and somehow it was fixed!!!)

The first step to solving a problem is to blame someone. When nobody
else is available, most large support disorganizations will blame the
customer. That puts you in the position of proving to them that
you're NOT the problem. That's rather difficult to do.

What I do is specifically request to talk to a different support
person that is not hung up on blaming the customer. That always gets
the attention of the pit boss at the support pool. A change of
support person always implies a disatisfied and irate customer. Things
usually move more smoothly after that.

However, don't go blaming someone in India for problems at RR. In
many cases, India does not have the information or the diagnostic
tools to determine the cause of system problems. They also tend to be
the last ones to be told that a system problem exists or is even being
worked on.

--
Jeff Liebermann jeffl@xxxxxxxxxx
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558
.

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