Re: Very Basic Router Question

phil6666 <phil6666@xxxxxxxxxxxx> hath wroth:

The router is a Belkin F5D7230-4
Not sure if it's a good model, but it was free....

Free is good. I'm not thrilled with that model, but it's been known
to work. It's also hackable. See:
<http://www.efn.org/~rick/work/f5d7230/>

Took your advice and first time I lost my internet connection, I
connected directly from the cable modem to my PC. NO IMPROVEMENT, so
I'll assume the router isn't the problem. (After 2 minutes,
everything was back to normal.)

Sounds like you're losing your cable connection. After 2 minutes,
did it come back when you were connected directly to the modem, or to
the router? If the modem, then it's certainly a problem between the
cable ISP and your cable modem. However, it you move the CAT5 cable
back to the router, it's indeterminate.

I'll have to check into the diagnostics for my cable modem, plus I'll
run Ping Plotter on an on-going basis to chart my down times.

Good idea. MRTG works well for this.

PS: Any other suggestions????

1. Collect enough simple information that you can convince RR
outsourced support (Stream International) that it's their problem. If
they try to pass the buck, get the trouble ticket number and mumble
something about posting the problem to one of the public RR forums,
which should get the attention of RR management.

2. Verify your cable signal level at the modem. If you're going
through a maze of splitters, couplers, and amplifiers, you may have
created the problem at your end. Also verify the signal level at the
point of entry to insure that the mice haven't chewed up the cable.
It's all too common.

3. Verify if the outages coincide with operating a TV or radio that
are plugged into the cable. Some of these belch local oscillator
radiation back into the cable which may be acting as ingres.

4. Verify that any and all splitters and couplers are 5-1000MHz. It's
the low end that's important. Anything higher than 5MHz will
attenuate the reverse channel and cause problems.

5. You can can get signal level statistics from your modem status
page. You didn't specify the maker or model number so I can't lookup
what's normal. Different models have somewhat different target
ranges.

--
Jeff Liebermann jeffl@xxxxxxxxxx
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558
.

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