Re: Where can I get recourse on SEO software charges


"Big Bill" <kruse@xxxxxxxxxxxxxxx> wrote in message
news:1e9032du4rsg429angs4jj64r2vng88boq@xxxxxxxxxx
On Sun, 2 Apr 2006 19:38:11 +0200, "Catherine Milton"
<pecan.nospam@xxxxxxxxxxx> wrote:

Hi everyone,

I mentioned earlier in the month that I was having problems with WebCEO
charging me for services I didn't want, and it's happened again.

Which site is it for? I can't see any webCEO tracking code in your
pages so I dunno what they can be charging you for, or how they'd
calculate it.


They had two charges, one was for tracking stats, and I had code. The other
charge was for monitoring site uptime/downtime.
At the end of the first month I went through their program, and cancelled
the latter charge, by changing the option on their program.
Then I received an invoice. So I complained, and was told how to cancel it,
which was what I had already done.
So I once again cancelled the option.... haven't received any notifications,
but once again was charged.

Went to look this evening, and the sytem showed that I was subscribed.
So I deleted all their tracking code, unsubscribed from everything, and
uploaded the modified files. That's why you don't see the tracking code.
I also deleted my credit card details.

My host provides stats that I don't have to pay for, they just aren't as
interesting. And I think it was Jez who said everything else was available
free somewhere on the net. So I'm just going to delete the program
completely. It leaves a bitter taste though, and I feel ripped off.

Catherine

--
==Not nuts, just a little eccentric==
African Bush Tours and Safaris
http://www.africanbush.co.za/



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