Re: Situation advice requested


"Van Chocstraw" <boobooililililil@xxxxxxxxxxxxxx> wrote in message news:NoadnZIaCZS48q7WnZ2dnUVZ_qVi4p2d@xxxxxxxxxxxxxxx
tom_sawyer70@xxxxxxxxx wrote:
I'd like to solicit information on how to best deal with a situation I
ran into today.

After getting a few detailed estimates and getting a recommendation
from a colleague who owns an apartment complex, we hired a company to
come in and replace our boiler last week with a new, high-efficiency
model ($5k+). The company is a small one and hires contract labor to
help them. They're licensed and insured, etc. I think they did a
great job, they were polite, the owner was on site after the first
group came in and they worked quietly (as they could).

Anyway, today my wife went to pull out this evening's dinner from the
chest freezer in our utility room and discovered that the power cord
that runs from the chest freezer to the outlet set near the boiler had
been unplugged. We just hauled 5 heavy-duty contractor bags worth of
food to the garage to be thrown out.

I track what we buy because we buy a lot of it in bulk (bulk meat from
a butcher and we belong to 2 CSA's) and the freezer is 9cubic feet or
something close to it, so I know that we just threw away about $500
worth of meat and produce (on-sale, bulk price ... multiple times that
amount at the regular price).

I know that the plug was pulled by the contractors, because it's in a
spot that the kids cannot reach, we've never had a problem with them
in the utility room before and it's the likely spot the contractor's
would have likely used to plug in their tools due to its location.

I could not prove that nobody else pulled the plug because it happened
a week ago.

I'm relatively non-confrontational and would rather not deal with
major problems, but this is $500 worth of food ... a lot of which was
not only bought, but prepped or made into soups, stews, etc. for
consumption through the winter, so there was a cost there too.

So on the one hand, I probably should have checked the entire room
after they left.
On the other, I didn't unplug the thing and it was something that they
did that would have never happened if they had not been here.

If you were the company owner, would you fight the assertion?
Would you want to know so your guys don't screw up on another job?
Is it easier to deal with off-the-record, or file a claim?

As a customer, what would you do?

TIA.

The freezer is YOUR responsibility. Knowing contractors were working in the area should have been an indicator that YOU should check things after they leave.

Ditto...When I had my garage and addition built I went around every day to "check" things out and I told them where they could hook up power and where the hose bib was for water and I checked every day to make sure the power cords were unpluged in case it rained and they could be in a puddle and the hose turned off...Caught the window RO being wrong on the very first wall they stood up...Also they would occasionally leave their compressor plugged in and running because it was around the corner plugged directly into the outlet...It wouldn't start for long periods of time so it was easy to forget so I would unplug it and set it inside for them...I KNOW how hectic a job can get sometimes and shit happens..The job went beautifull and came out great...We both did our jobs....Bottom line you should have been on top of things like that...It is YOUR part of the job..You MUST of seen them use it cause they would've had to slide it out to plug in....That said , if it were me and my guys used that outlet because it was the only one close I MIGHT split it with you if you had showed it to me when it happened and not 2 weeks later after the mess is cleaned up and the meat gone....Then it's just your word ...Tough luck..Live and learn....JMHO....

.

Relevant Pages

  • Re: Situation advice requested
    ... that runs from the chest freezer to the outlet set near the boiler had ... I track what we buy because we buy a lot of it in bulk (bulk meat from ... would have likely used to plug in their tools due to its location. ... Knowing contractors were working in the area should have been an indicator that YOU should check things after they leave. ...
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