Re: New HD policy

aemeijers <aemeijers@xxxxxxx> wrote:

salty@xxxxxxx wrote:
On Tue, 06 Oct 2009 13:13:22 -0500, dpb <none@xxxxxxx> wrote:

Red wrote:
Bought some construction material from HD yesterday. The receipt
shows the cost of each item and the refund value of each item. The
refund value is 10% less than the purchase price. Guess they're now
charging a 10% restocking fee on returned items. They've now lost my
business.

But, as for HD policy,
Our Store Return Policy
Our Store Return Policy Basics

Returns within 90 days of purchase and with a valid sales receipt
will be exchanged, refunded in cash, credited to your account or
refunded via The Home Depot store credit.

Return and Product Exceptions

- Purchases made with store credit, gift certificates and gift cards
will be refunded as store credit. Store credits cannot be used to
purchase gift cards.
- Gasoline-powered equipment may be returned within 30 days of
purchase with a valid sales receipt. After 30 days, item may be sent out
for repair at the customer's expense, unless covered under warranty.

Sorry, Returns Not Available on the Following Products:
-Custom made products and custom tinted paint
-Gift cards, gift certificates and store credits
-Utility trailers

-Special Order returns are subject to 15% restocking fee.
Cancellations may be subject to 15% restocking fee.**

**See Special Services Desk at your local store for details.

Nothing about 10%; I'd suggest asking local store management about what
the deal is specifically if it's that bothersome but my real suggestion
is as above--you buy it; it's yours unless there is an actual defect.
Don't buy stuff if the intent is to return it; what's the point anyway???

The point is that when building something, it can be difficult to
estimate exactly how much of certain items you may need. An extra roll
of felt, an extra box of nails, 20 extra pavers, a couple of pipes and
fittings. It is a long standing custom with places that sell building
supplies that many jobs will have some returns at the end. It has
always been considered part of the deal, and not some kind of devious
behavior.

Closest thing I've seen to a correct answer in this thread.

Except that it isn't an answer to the original question.

That is the
way it worked when I was a wee boy- for regular customers, raw stock in
resalable condition was taken back with no fee, and special order stuff
was a 10 or 15 per cent restock charge, which I have absolutely no
heartburn with. Makes me do my homework up front.

OK.

IMHO, tools and such,
and 'decor' frou-frou, should only be returnable if defective.

I have no idea what "'decor' frou-frou" is. Some new type of
electrical wall plate perhaps? Tools might not be defective but may
not explain on the literature, box, etc., exactly how it works and
allow you to assess the quality. For example, that huge adjustable
wrench for that once-in-a-lifetime clean out plug nut removal might
turn out to be just 1/16" shy of the right size. Or sometimes the tool
so violates the merchantability concept (i.e. does not do the job)
that used or not the retailer deserves to take it back and take a bath
on the returns (a water pre-filter for drywall sanding dust springs to
mind).

(My
sister proudly told me she buys BIL's clothes that way online- shotgun
purchase on styles and sizes, and returns half of it.)

Smart girl!

I dearly wish
there WAS a ma'n'pa traditional lumberyard near here. The only survivors
had to morph into boutique door and window shops, or custom trim mills.
Rest of them went belly up when the chains moved in.

Ignoring this whining... My version: the world would be a whole lot
better if contractors and other grunts would tug their forelocks when
I approach them. They should be very happy to work for a bowl of rice
a day, and keep quiet in the presence of their betters especially on
usenet! <g>

As to the original question. If HD are running a sale or some kind
(e.g. 10% off your next purchase) they will deduct the 10% from the
total and show all the individual items with a refund value of 10%
less than the actual retail shelf cost. When you return one of the
items you only get back the reduced price. Nothing wrong with that.
You only paid the reduced amount! Lowe's does the same thing. I
suspect this is what's happened with the OP. He needs to read the
receipt more carefully.



.

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