Re: New HD policy

salty@xxxxxxx wrote:
On Tue, 06 Oct 2009 13:13:22 -0500, dpb <none@xxxxxxx> wrote:

Red wrote:
Bought some construction material from HD yesterday. The receipt
shows the cost of each item and the refund value of each item. The
refund value is 10% less than the purchase price. Guess they're now
charging a 10% restocking fee on returned items. They've now lost my
business.
I find it simply incredible folks want the absolute rock-bottom cheapest initial price and still think that owes them the "right" to take stuff home, let it lay around a construction site for a month or two and then take the culls back for full credit/refund. Often I even see folks take tools for a weekend job, use them, then claim some "defect" and return them...

But, as for HD policy,

Our Store Return Policy
Our Store Return Policy Basics

Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or
refunded via The Home Depot store credit.

Return and Product Exceptions

- Purchases made with store credit, gift certificates and gift cards
will be refunded as store credit. Store credits cannot be used to
purchase gift cards.
- Gasoline-powered equipment may be returned within 30 days of
purchase with a valid sales receipt. After 30 days, item may be sent out
for repair at the customer's expense, unless covered under warranty.

Sorry, Returns Not Available on the Following Products:
-Custom made products and custom tinted paint
-Gift cards, gift certificates and store credits
-Utility trailers

-Special Order returns are subject to 15% restocking fee.
Cancellations may be subject to 15% restocking fee.**
...
**See Special Services Desk at your local store for details.
Nothing about 10%; I'd suggest asking local store management about what the deal is specifically if it's that bothersome but my real suggestion is as above--you buy it; it's yours unless there is an actual defect. Don't buy stuff if the intent is to return it; what's the point anyway???

The point is that when building something, it can be difficult to
estimate exactly how much of certain items you may need. An extra roll
of felt, an extra box of nails, 20 extra pavers, a couple of pipes and
fittings. It is a long standing custom with places that sell building
supplies that many jobs will have some returns at the end. It has
always been considered part of the deal, and not some kind of devious
behavior.



Closest thing I've seen to a correct answer in this thread. That is the way it worked when I was a wee boy- for regular customers, raw stock in resalable condition was taken back with no fee, and special order stuff was a 10 or 15 per cent restock charge, which I have absolutely no heartburn with. Makes me do my homework up front. IMHO, tools and such, and 'decor' frou-frou, should only be returnable if defective. (My sister proudly told me she buys BIL's clothes that way online- shotgun purchase on styles and sizes, and returns half of it.) I dearly wish there WAS a ma'n'pa traditional lumberyard near here. The only survivors had to morph into boutique door and window shops, or custom trim mills. Rest of them went belly up when the chains moved in.

--
aem sends...

.

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