Re: Verizon FIOS a new failure....

hallerb@xxxxxxx wrote:

On Aug 13, 8:34�am, "badgolferman"
<REMOVETHISbadgolfer...@xxxxxxxxx> wrote:
hall...@xxxxxxx wrote:
the ONTs power supply has the intergral built in UPS and I was
told >dont daisy chain with another UPS.

I don't believe this is true. �You have a power cord coming out
and going to the wall receptacle. �It is a powered unit with a
BBU (battery backup unit) inside. �There is no UPS within the
ONT. �You were either lied to or misunderstood.

The battery back is in the power supply for the ONT......

I just called no battery ordered.....

Esclated call and the rep hung up on me:)

Verizons its the network shoud say we have sucky service!!

The battery is warrantied for one year from installation. If you are
beyond one year you must purchase one. Either call Sales or go to
Radio Shack with your old one.

Hanging up on a customer is an offense that will get you fired unless
there was profanity on your part. There is a record of the call you
made and who answered it, all that is automated and recorded by the
system that routes calls. Call back and ask for a supervisor three
times. Get the name and VZID of everyone you speak to. Don't let this
go, it will get their attention as it gets escalated. As an ex-insider
I know exactly what happens there and how to get something done. Let
us know what happens.

.

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