Re: microwave/hood vents
- From: Mark Modrall <mmodrall@xxxxxxxxxxx>
- Date: Tue, 13 May 2008 23:51:50 GMT
In article <48298c27$0$3388$4c368faf@xxxxxxxxxxxxxx>,
"Kirby" <none@xxxxxxxx> wrote:
We had our contractor do the installation. When we kept complaining
about it, he took it down, checked, and re-did the installation 3 times,
the last time with GE Support on the phone.
Mark, I don't want to sound as I'm flaming you, but this sounds like total
incompetence on the contractor's part. 3X's for an installation? For the
contractor having to get phone support, after having installation
instructions available, I would've thrown this person out!
Well, ultimately that's why we called the GE tech out. We figured
they couldn't possibly sell a unit that did as little as this one did.
The contractor re-read the instructions every time and then called
their phone support because it still didn't work for beans. The guy
over the phone told the contractor that the kleenex test was their
benchmark for working.
The unit vents up through a hose running up through the cabinet above
it with one turn to run along the top of the cabinets and one to the
hole outside the wall.
The vent outside actually has some air you can see coming out of it
but it's definitely not translating to any suction over the range.
We called the GE support guy out. He immediately declared it an
"installation problem". He spent an hour fiddling. He unhooked the
pipe and hooked it back up (not changing anything as far as we could
tell - certainly not changing the performance of the fan) and then said
it would be $170 because it was an installation problem not an equipment
problem.
Surely he had to find something to indicate it was an installation problem.
There only can be a number of things.
His idea of "installation problem" was "it powers on and I hear noise
when I turn the fan on", period.
As I said, if he'd found something and fixed it, we might have split
the cost with our contractor or something, but after the $170 bill it's
still as ineffectual as the day it came out of the box.
If it is an installation problem that could be remedied, fine, but 3x
with our contractor and once with the certified GE tech have produced
bupkis.
The other people we found with microwave/hoods in the neighborhood
have said theirs didn't work well either, but they just gave up on it.
We just weren't sure if it was an inherent limitation to the
configuration.
By the by, we also found someone who worked for GE. A defective GE
microwave burned down his house, and GE told him they wouldn't help him
out.
Now this sounds like a fish tale, by a disgruntled ex-worker. If in fact, a
defective microwave burned down a house, you don't ask for help from GE.
You hire a lawyer, which takes them to court.
Actually I know the guy. The fire nearly killed his daughter and
they were out of a home for about 9 months. I think he's retired now,
but he was not a fired "disgruntled ex-worker".
The fire marshall was the one who determined the microwave was the
cause of the fire.
It is kind of a catch-22 - how many times have you congenially hired
a lawyer and taken your employer to court?
-Mark
.
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